Ava Dannemiller
Fairlawn,OH
Summary
I am a diligent worker with excellent multitasking, organizational and time management, as well as teamwork abilities. I am skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. I am familiar with customer service protocols and adaptable to new processes and procedures.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Sweet Frog
Fairlawn, OH
07.2022 - Current
- Trained new cashiers on proper use of registers and store policies.
- Processed refunds and exchanges according to company policy.
- Maintained work area and kept cash drawer organized.
- Dealt with many customer service problems and complaints.
- Cleaned and kept the store orderly and organized.
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Food Counter Attendant
Bruegger's Bagels
Fairlawn, OH
06.2024 - 08.2024
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
- Made friendly conversation with customers to provide enjoyable experience.
- Greeted frequent visitors by name and explained new promotions.
- Handled money as a cashier.
- Stocked service stations with ice, napkins and straws.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Effectively multitasked within fast-paced environment.
- Verified order accuracy and delivered to guests on-time to promote great service.
- Informed customers about daily specials using suggestive selling techniques.
- Stocked shelves with food items, beverages, condiments, cutlery, utensils.
- Delivered top quality customer service while managing multiple tasks.
- Maintained cleanliness of the restaurant by wiping tables, counters, and chairs.
Education
Bachelor of Arts - Media And Communications & A Minor in Business
Miami University
Oxford, OH05-2027
Skills
- Cashier training
- Team management
- Cash register operation
- Payment processing
- New hire training
- Hospitality and accommodation
- Positive attitude
- Problem-solving
- Money handling
- Team leadership
- Time management
- Clear communication
- Customer engagement
- Multitasking and organization
- Flexible schedule
- Opening and closing procedures
- Inventory management
- Staff training
- Customer service
- Team collaboration
Timeline
Food Counter Attendant
Bruegger's Bagels
06.2024 - 08.2024
Cashier Team Lead
Sweet Frog
07.2022 - Current
Bachelor of Arts - Media And Communications & A Minor in Business
Miami University