Ava Duffy
Nashua,NH
Summary
Proven server with a track record of enhancing guest relations and optimizing dining crew workflow at Filho's Cucina and Franny's Diner. Demonstrates a strong work ethic and exceptional team support skills, leading to a significant improvement in customer service satisfaction. Expert in menu item recommendation and safe food handling, ensuring a positive dining experience for all patrons.
Overview
3
3
years of professional experience
Work History
Server
Filho's Cucina
Groton, MA
04.2023 - Current
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided excellent customer service to ensure satisfaction.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Addressed complaints to kitchen staff and served replacement items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Trained new employees to perform duties.
- Operated POS terminals to input orders, split bills and calculate totals.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Presented menus and answered questions regarding items.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Served food and beverages to patrons and confirmed complete orders.
- Delivered food orders promptly and courteously.
Waitress
Franny's Diner
Pepperell, MA
02.2022 - Current
- Set up tables in between patrons to reduce wait times.
- Presented food and beverages to guests at tables.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Answered questions about menu items, ingredients, and pricing.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Filled condiments and napkin containers during slack periods.
- Participated in team meetings to discuss new menu items or changes in policy.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Greeted customers and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Took orders for food and drinks and delivered them to guests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Replenished beverages when necessary.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
Bachelor of Science - Nursing
Rivier University
NashuaSkills
- Strong work ethic
- Team member support
- Menu item recommendation
- Calm demeanor
- Positive guest interactions
- Safe food handling
- Multitasking and organization
- Dining crew workflow optimization
- Front-of-house display creation
- Guest relations management
- Customer service
- Item promotion
Affiliations
- Daily exercise/ running
- Volunteering
- Babysitting children
- Student ambassador
Timeline
Server
Filho's Cucina
04.2023 - Current
Waitress
Franny's Diner
02.2022 - Current
Bachelor of Science - Nursing
Rivier University