Ava Gooden Dawson
Rome,GA
Summary
Dynamic professional with extensive experience at Slicklips Seafood and Oyster House, excelling in customer service and cash handling. Proven ability to enhance guest satisfaction through attention to detail and team collaboration. Increased sales by upselling premium products. Reliable and punctual, committed to maintaining high standards of cleanliness and organization.
Overview
11
11
years of professional experience
Work History
Cashier
Slicklips Seafood and Oyster House
02.2022 - 01.2026
- Process customer transactions using point-of-sale systems efficiently.
- Maintain cleanliness and organization of work area to enhance customer experience.
- Assist customers with menu selections, ensuring satisfaction and repeat business.
- Handle cash, credit, and gift card transactions accurately to minimize discrepancies.
Server
Slicklips Seafood and Oyster House
02.2022 - 01.2026
- Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in billing.
- Assisted in training new servers on menu items and restaurant protocols to foster team performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Grocery Stocker
Walmart Santa Rosa
01.2022 - 05.2022
- Stocked shelves efficiently to ensure product availability and organization.
- Assisted customers in locating products and provided exceptional service.
- Maintained cleanliness and safety standards throughout the store environment.
- Collaborated with team members to complete restocking tasks promptly.
- Implemented best practices for product rotation to minimize spoilage.
- Trained new employees on stocking procedures and safety protocols effectively.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Housekeeping Room Attendant
Harrahs and Harvey Lake Tahoe
11.2020 - 02.2021
- Cleaned and maintained guest rooms to ensure high standards of cleanliness and presentation.
- Restocked linens and toiletries to enhance guest satisfaction and comfort.
- Reported maintenance issues promptly to ensure timely resolution and guest safety.
- Assisted in training new staff on housekeeping procedures and best practices.
- Implemented time management techniques to maximize productivity during shifts.
- Utilized cleaning equipment and chemical products safely following established protocols.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Beauty Therapist
Steiner Leisure
08.2014 - 01.2020
- Delivered exceptional customer service through personalized beauty treatments and consultations.
- Utilized advanced skincare techniques to enhance client satisfaction and overall experience.
- Maintained cleanliness and organization of treatment rooms, ensuring compliance with health standards.
- Assisted in inventory management, tracking product usage and restocking supplies as necessary.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
Education
GED -
College of Hospitality And Tourism
Ocho Rios Jamaica GED -
Steiner Training Academy
Watford UK12-2018
High School Diploma -
Spalding High School
Clarendon Jamaica 07-2000
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Merchandise restocking
- POS systems
- Attention to detail
Timeline
Cashier
Slicklips Seafood and Oyster House
02.2022 - 01.2026
Server
Slicklips Seafood and Oyster House
02.2022 - 01.2026
Grocery Stocker
Walmart Santa Rosa
01.2022 - 05.2022
Housekeeping Room Attendant
Harrahs and Harvey Lake Tahoe
11.2020 - 02.2021
Beauty Therapist
Steiner Leisure
08.2014 - 01.2020
GED -
College of Hospitality And Tourism
GED -
Steiner Training Academy
High School Diploma -
Spalding High School