Summary
Overview
Work History
Education
Skills
Marketer/Influencer for small business
Timeline
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Ava Grasso

Summary

Proven in enhancing customer experiences at Flatbread Company, adept in customer service and effective multitasking. Excelled in high-pressure situations, achieving minimal order errors and high guest satisfaction. Demonstrated exceptional communication and collaboration, significantly improving dining efficiency and engagement. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.

Overview

3
3
years of professional experience

Work History

Hostess/Server

Flatbread Company
12.2022 - 03.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Cashier

Smolak Farms
06.2021 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped out in the kitchen when needed making breakfast sandwiches.
  • Worked in the ice cream department as well.

Food Runner

Andover Country Club
05.2021 - 08.2021
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Collaborated well with other food runners to deliver orders accurately.
  • Delivered correct food items to tables according to order documentation.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Education

Health Management

University of New Hampshire
Durham, NH
05.2027

High School Diploma -

Austin Preparatory School
Reading, MA
05.2023

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Greeting guests
  • Exceptional communication
  • Guest Engagement
  • Efficient collaboration

Marketer/Influencer for small business

Promote/Influence designer upcycled/ recycled pieces for a small business. Created and designed an instagram account focusing on promoting these beautiful pieces, in order for it to receive a larger audience.

Timeline

Hostess/Server

Flatbread Company
12.2022 - 03.2024

Cashier

Smolak Farms
06.2021 - 12.2022

Food Runner

Andover Country Club
05.2021 - 08.2021

Health Management

University of New Hampshire

High School Diploma -

Austin Preparatory School

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Ava Grasso