Ava Ibarra
Dallas,TX
Summary
Positive, Highly self-motivated healthcare professional with 2+ years experience in Medical and Chiropractic care. Cross-trained across multiple front and back office roles and driven to improve healthcare systems and processes. Passionate about collaborative teamwork with excellent social communication skills. Dedicated to providing exceptional patient care experience.
Overview
2
2
years of professional experience
Work History
Customer Service Scheduling Coordinator
Central Medical Center
04.2022 - 05.2024
Organized, Efficient, Multitasking scheduler and insurance benefits specialist in a fast-paced, high volume medical practice with experience in Family medicine, internal medicine, and chiropractic care. Providing excellent care and support for both internal and external customers alike, with attention to policy, privacy, and professionalism.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
Education
No Degree - CMA
Concord Career College
Grand Prairie06.2022
High School Diploma -
Cedar Hill High School
Cedar Hill, TX05.2019
Skills
- E Clinical Works
- Customer Service
- Patient Intake
- Medical Terminology and Charting
- Benefits and Prior authroiziation
- Medical Coding and Billing
- CPR Certified
- Teamwork
REFERENCES
SYLVIA FLORES-BULGARIN
Nurse Practicioner
(214) 288 0250
Bulgarinsylvia@yahoo.com
FELICIA ORTIZ
Former Superviser
(214) 354 6007
Ortizfel@gmail.com
DALILA NAVARRO
Support Analyst
(469) 570 9572
Dalilatonyn@gmail.com
Community
Volunteer
Texas Rustlers Small Animal Rescue
2018
Interests
- Health and wellness
- Cooking
- Astrology
- Animal Rescue
- Personal Improvement
Experience (Continued)
Medical Assistant & Customer Service Representative
Fully cross-trained as key clinical support staff in fast-paced, Integrated Chiropractic Clinic. Assisting doctor and nurse practicioners to provide optimal patient care and flow.
- Escorting patients, taking medical history and vital signs, responsible for all scribing and documentation in EMR chart
- Working closely with provider to provide both clinical support and administrative assistance to improve patient outcomes and daily workflow
- Generating clinically appropriate orders and scheduling patient procedures and imaging
- Maintain cleanliness and inventory of facility and exam rooms, ensuring OSHA and TXDSHS compliance
Timeline
Customer Service Scheduling Coordinator
Central Medical Center
04.2022 - 05.2024
No Degree - CMA
Concord Career College
High School Diploma -
Cedar Hill High School
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