Ava J. Willard
Imperial,MO
Summary
Results-oriented professional with over five years of leadership experience in high-volume, guest-facing environments. Expertise in team development, operational management, and training program implementation. Proven ability in conflict resolution, sales enhancement, and process optimization. Committed to driving organizational success through adaptable strategies and effective team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Northwest R-1 School District
11.2025 - Current
- Enhanced student engagement through tailored lessons for diverse learning styles.
- Maintained discipline by implementing effective behavior management techniques.
- Collaborated with teachers to align lesson plans with curriculum standards.
- Utilized technology to boost engagement in remote learning environments.
- Fostered supportive relationships with students, parents, and staff in classrooms.
- Followed teachers' plans to reinforce core concepts and ensure educational continuity.
Managerial Supervisor - Flash Pass & Ride Photo Booths
Six Flags St. Louis
03.2025 - Current
- - Led daily guest operations, improved sales experiences, and ensured seamless ride integration.
- - Trained and supervised team members in upselling, customer engagement, and system usage.
- - Resolved guest concerns and escalations with poise and professionalism.
Managerial Supervisor - Retail
Six Flags St. Louis
02.2024 - 11.2024
- Enhanced retail performance by managing inventory and visual merchandising standards.
- Boosted team effectiveness through targeted coaching and training initiatives.
- Streamlined team scheduling and promotional strategies across multiple store locations.
- Increased guest satisfaction by implementing effective service strategies and team engagement.
- Oversaw merchandising efforts to optimize product placement and enhance sales outcomes.
Human Resources Recruiter
Six Flags St. Louis
02.2024 - 05.2024
- - Represented Six Flags at job fairs and recruitment events.
- - Promoted company culture and connected with applicants to fill critical roles.
Retail Scheduler & Trainer / Supervisor
Six Flags St. Louis
02.2023 - 04.2024
- - Scheduled teams across retail locations and led training programs.
- - Enhanced employee performance through structured coaching and ongoing support.
Brand Ambassador
Aerie
09.2023 - 02.2024
- - Assisted guests in identifying products and completed transactions with high customer satisfaction.
- - Supported sales campaigns and contributed to promotional success.
Cashier
Walmart
09.2022 - 02.2023
- - Delivered fast, friendly checkout experiences and assisted with product returns and restocking.
Education
Associate of Arts - Business Administration
Jefferson College
Hillsboro, MO05.2025
Skills
- Sales & Upselling
- Customer Relationship Management
- Communication & Conflict Resolution
- Team Training & Leadership
- Area & Schedule Management
- On-Site Operations Support
- Adaptability in Fast-Paced Environments
- Attention to Detail & Safety
- Classroom management
- Student engagement
Accomplishments
- Jefferson College Deans List 2024
Certification
- Substitute Teaching Certification
Timeline
Substitute Teacher
Northwest R-1 School District
11.2025 - Current
Managerial Supervisor - Flash Pass & Ride Photo Booths
Six Flags St. Louis
03.2025 - Current
Managerial Supervisor - Retail
Six Flags St. Louis
02.2024 - 11.2024
Human Resources Recruiter
Six Flags St. Louis
02.2024 - 05.2024
Brand Ambassador
Aerie
09.2023 - 02.2024
Retail Scheduler & Trainer / Supervisor
Six Flags St. Louis
02.2023 - 04.2024
Cashier
Walmart
09.2022 - 02.2023
Associate of Arts - Business Administration
Jefferson College
Awards & Recognition
- Employee of the Month - June 2021, July 2023
- Member, National Society of Leadership and Success 2024
- Member, Phi Theta Kappa Honor Society 2024