Ava Lounsberry
Detroit,MI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Bartender/Restaurant Server
Circle M
Saint James, MI
06.2025 - 09.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Receptionist
Ann Arbor Cat Clinic
Ann Arbor, MI
01.2026 - 06.2026
- Coordinated communication between clients and veterinary staff, enhancing customer service experience.
- Maintained accurate patient records using clinic management software to support administrative processes.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Bartender
C. King & Co Cafe
Ypsilanti, MI
10.2025 - 06.2026
- Assisted in inventory management, monitoring stock levels for timely replenishment.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Receptionist/Appointment Coordinator
Gene Butman Ford
Ypsilanti, MI
03.2024 - 05.2025
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted regular follow-ups with customers post-interaction to ensure issue resolution and satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Manager
Urban Outfitters, Inc.
Ann Arbor, MI
08.2022 - 04.2024
- Oversaw daily operations to ensure efficient store performance and customer satisfaction.
- Implemented visual merchandising strategies to maximize product visibility and drive sales.
- Analyzed sales data to identify trends, optimizing inventory management and stock replenishment processes.
- Resolved customer inquiries and complaints effectively, maintaining high standards of service quality and brand reputation.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Sales Associate
Plato’s Closet
Ann Arbor, MI
09.2021 - 05.2022
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Used the register system to ring up customer purchases, process payments, and issue receipts.
- Stayed on top of emerging trends and provided helpful customer service to help with product selection.
- Provided product and service information to customers.
Swim Instructor
Goldfish Swim School
Ann Arbor, MI
02.2021 - 05.2021
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Collaborated closely with students and parents in order to increase positive parent feedback and improve overall student success.
- Observed other lecturers and instructors, gleaning useful techniques to use in future lectures and courses.
Car Wash Attendant
Zaxs Autowash
Ypsilanti, MI
08.2019 - 11.2019
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Answered customer questions and pointed individuals in right directions to meet current desires.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Reported any customer-oriented issues immediately to the manager for swift assistance and resolution.
- Identified safety issues and addressed with shift supervisor.
Server
Daddy Franks
Saint James, MI
05.2018 - 08.2018
- Greeted customers and provided details on menu items, including seasonal flavors, types of ice cream, allergens and daily specials.
- Served customers of all ages with speed and efficiency, keeping the team running smoothly.
- Demonstrated continuous knowledge of menu and service offerings, including promotional products and new flavors.
- Maintained cleanliness and organization in all areas of establishment.
- Displayed enthusiasm and promoted great service to customers, successfully increasing referrals and walk-in business.
- Delivered orders to customers at tables, acting promptly after ice cream was scooped to avoid melting.
Education
Associate of Applied Science - Business Management
Washtenaw Community College
Ann Arbor, MI05.2027
Skills
- Engaging personality
- Memory retention
- Service-oriented mindset
- Performance improvement
- Customer relations
- Computer proficiency
Timeline
Receptionist
Ann Arbor Cat Clinic
01.2026 - 06.2026
Bartender
C. King & Co Cafe
10.2025 - 06.2026
Bartender/Restaurant Server
Circle M
06.2025 - 09.2025
Receptionist/Appointment Coordinator
Gene Butman Ford
03.2024 - 05.2025
Manager
Urban Outfitters, Inc.
08.2022 - 04.2024
Sales Associate
Plato’s Closet
09.2021 - 05.2022
Swim Instructor
Goldfish Swim School
02.2021 - 05.2021
Car Wash Attendant
Zaxs Autowash
08.2019 - 11.2019
Server
Daddy Franks
05.2018 - 08.2018
Associate of Applied Science - Business Management
Washtenaw Community College