Ava Mancil
Holly Springs,NC
Summary
Proven leader with extensive experience in training and mentoring team members. Skilled in maintaining operational efficiency, guest service excellence, and fostering a positive work culture that drives high performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Lead
Grain & Berry
10.2025 - Current
- Trained and mentored team members on best practices and operational procedures.
- Supervised daily operations, ensuring adherence to quality standards and efficient service delivery.
- Resolved customer inquiries and concerns.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for customers.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
Barista
Bep Vietnamese Kitchen
04.2022 - 09.2025
- Prepared high-quality beverages adhering to established recipes and customer preferences.
- Trained new team members on beverage preparation techniques and customer service standards.
- Streamlined order processing, enhancing service efficiency during peak hours.
- Maintained an organized work environment.
- Provided excellent customer service in adherence to any sensitivities or allergies, and resolved complaints effectively.
- Created a welcoming atmosphere for anyone and everyone who entered the restaurant.
Education
Associate of Arts -
Wake Technical Community College
Raleigh, NC12-2025
Skills
- Team motivation
- Guest service
- Employee training
- Customer service focus
- Work delegation
- Rules enforcement
- Positive attitude
- Cash handling
- Team leadership
- POS system operation
Timeline
Shift Lead
Grain & Berry
10.2025 - Current
Barista
Bep Vietnamese Kitchen
04.2022 - 09.2025
Associate of Arts -
Wake Technical Community College