Lori Wayne
Austell,GA
Summary
Oversaw shift operations to enhance team performance and elevate service delivery standards. Directed server and carside specialist roles to improve workflow efficiency and strengthen customer engagement. Fostered team growth through strategic training and mentorship initiatives.
Pursued multiple positions to develop expertise and gain comprehensive insights into the industry.
Overview
37
37
years of professional experience
Work History
Shift Lead
Applebee's
Lithia Springs, GA
02.2025 - Current
- Supervised daily operations, ensuring efficient workflow and optimal staffing levels.
- Trained and mentored team members to enhance service quality and performance.
- Implemented inventory control measures, reducing waste and improving cost efficiency.
- Monitored compliance with health and safety regulations to maintain a safe environment.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Completed store opening and closing procedures and balanced tills.
Caregiver
Caregiver for My Father
Deckerville, MI
10.2019 - 03.2024
- Provided dedicated live-in support to enhance daily living activities and maintain quality of life for elderly father.
Office Clerk
Port Sanilac Marina
Port Sanilac, MI
06.2022 - 10.2022
- Managed daily operations of marina store, ensuring efficient service and customer satisfaction.
- Assisted customers with boat slip reservations. Supported scheduling of boat repairs. Provided service at souvenir store.
- Managed seasonal inventory to optimize stock levels and meet customer demand.
Cashier
IGA
Deckerville, MI
06.2021 - 10.2021
- Managed cash register operations to facilitate smooth transactions. Guided customers through purchase processes to enhance shopping experience. Oversaw customer interactions to ensure satisfaction and address concerns.
Reservationist
Jellystone Campground
Port Sanilac, MI
06.2020 - 10.2020
- Facilitated seamless campground reservations, contributing to positive customer experiences. Streamlined phone support to effectively resolve inquiries. Enhanced customer engagement through informed assistance in souvenir store and activity bookings.
Server
Ryan Grille
Warren, MI
06.2015 - 02.2018
- Delivered exceptional server and customer service to enhance dining experience at family-owned diner.
Server
The Brewery Steakhouse
Clinton Township, MI
06.2013 - 12.2014
- Delivered exceptional server and customer service to enhance dining experiences at family-owned upscale steakhouse.
Executive Administrative Assistant to the COO
The Taubman Company
Bloomfield Hills, MI
09.2006 - 08.2010
- Delivered exceptional high-level administrative support to Chief Operating Officer.
- Oversaw business and personal schedules, coordinating calendars, calls, and travel arrangements.
- Facilitated coordination of meetings, encompassing video, web, and phone conferencing, along with PowerPoint presentations and catering services.
Administrative Assistant, Leasing
The Taubman Company
Bloomfield Hills, MI
07.1996 - 09.2006
- Coordinated scheduling, documentation, and communication to enhance productivity for Senior Vice President of Leasing and two leasing agents.
- Facilitated timely preparation of leasing agreements and marketing packages, contributing to successful project launches. Streamlined travel arrangements and organized meetings, enhancing operational efficiency. Maintained accurate calendars to support effective time management.
Mailer
Detroit News & Free Press
Warren, MI
10.1988 - 06.2006
- Operated assembly machines to efficiently fill Sunday papers with advertisements.
- Operated stacking machines, floor jacks, and push carts to efficiently organize bundles of daily newspapers.
Receptionist
Posen Construction
Shelby Township, MI
07.1996 - 07.1997
- Delivered comprehensive receptionist and secretarial support to enhance operational efficiency for family-owned construction company.
Service Manager & Personal Trainer
Bally's Total Fitness
Sterling Heights, MI
02.1991 - 07.1996
- Delivered comprehensive orientations for new members and tailored one-on-one training sessions to support individual fitness goals.
Education
Diploma - undefined
High School
Warren, MISkills
Customer service focus
Employee training
Guest service
Team motivation
Conflict resolution
Workplace safety
Staff motivation
Coaching and mentoring
Shift leadership
Positive attitude
Problem-solving
Creative problem solving
Team supervision
POS system operation
Flexible schedule
Training assistance
Professional appearance
Attention to detail
Multitasking Abilities
Motivational leadership
Staff education and training
Team leadership
Staff supervision
Production leadership
Decision-making capacity
Cash handling
Analytical thinking
Timeline
Shift Lead
Applebee's
02.2025 - Current
Office Clerk
Port Sanilac Marina
06.2022 - 10.2022
Cashier
IGA
06.2021 - 10.2021
Reservationist
Jellystone Campground
06.2020 - 10.2020
Caregiver
Caregiver for My Father
10.2019 - 03.2024
Server
Ryan Grille
06.2015 - 02.2018
Server
The Brewery Steakhouse
06.2013 - 12.2014
Executive Administrative Assistant to the COO
The Taubman Company
09.2006 - 08.2010
Administrative Assistant, Leasing
The Taubman Company
07.1996 - 09.2006
Receptionist
Posen Construction
07.1996 - 07.1997
Service Manager & Personal Trainer
Bally's Total Fitness
02.1991 - 07.1996
Mailer
Detroit News & Free Press
10.1988 - 06.2006
Diploma - undefined
High School