Ava Marks
Santa Rosa,CA
Summary
Dynamic sales professional with proven expertise at Lowes in relationship building and upselling. Enhanced customer engagement through innovative promotional events, leading to increased sales. Skilled in training teams to elevate customer service standards and improve operational efficiency. Committed to fostering strong client relations and optimizing inventory management processes.
Overview
2
2
years of professional experience
Work History
Sales Specialist
Lowes
Cotati, CA
07.2025 - 03.2026
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Developed product knowledge to provide accurate information and recommendations.
- Executed daily sales support activities, ensuring timely restocking of merchandise.
- Collaborated with team members to maintain organized displays and optimal store layout.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products effectively.
- Led initiatives to enhance customer engagement through promotional events and seasonal displays.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided training to new staff on customer service protocols and systems usage.
- Improved inventory management processes, reducing discrepancies and improving order accuracy.
Head Cashier
Lowes
12.2023 - 07.2025
- Supervised daily cash operations, ensuring accuracy in transactions and adherence to company policies.
- Trained and mentored new cashiers, enhancing team efficiency and customer service skills.
- Managed cash register functions, including balancing drawers and processing returns efficiently.
- Implemented streamlined checkout procedures, reducing wait times for customers during peak hours.
- Collaborated with management on inventory control processes to minimize shrinkage risks.
- Conducted regular audits of cash handling practices, ensuring compliance with safety standards.
- Led team meetings to discuss performance metrics and foster a collaborative work environment.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Addressed customer inquiries and resolved discrepancies, maintaining high satisfaction levels.
Education
High School Diploma -
Pathways Charter School
Rohnert Park, CASkills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Sales expertise
- Team collaboration
- Sales training
Timeline
Sales Specialist
Lowes
07.2025 - 03.2026
Head Cashier
Lowes
12.2023 - 07.2025
High School Diploma -
Pathways Charter School