Ava McCaleb

• Maintained strict compliance with HIPAA regulations, safeguarding patient confidentiality at all times.
• Provided exceptional customer service, addressing inquiries promptly and resolving concerns professionally.
• Streamlined communication between patients, medical staff, and insurance providers for smooth treatment coordination.
• Boosted department efficiency with meticulous attention to detail in managing patient records and appointments.
• Improved patient experience through proactive problem-solving and empathetic communication skills.
• Gathered demographic and insurance information to register patients.
• Verified insurance coverage to confirm patient coverage for necessary medical services.
• Imaged and scanned patient and registration documentation into electronic patient records.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
• Collaborated with medical staff to ensure timely treatment for critically ill patients.
• Managed high-stress situations calmly while providing emotional support to distressed patients or families during emergencies.
• Facilitated seamless communication between patients, family members, healthcare providers, and hospital departments for optimal patient outcomes.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Provided positive first impressions to welcome existing, new, and potential customers.

• Conducted credit card transactions through POS System.

• Maintained a clean service environment

• Educated customers about products and services.

• Handled customer complaints in a professional manner.

• Greeted customers and provided exceptional customer service.

• Trained new team members by relaying information on company procedures and safety requirements.
• Coached team members in techniques necessary to complete job tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Built strong relationships with customers through positive attitude and attentive response.
• Supervised team members to confirm compliance with set procedures and quality requirements.

• Oversee the store sales team and other staff members which included supervising employees, delegating tasks, evaluating

employee performance and managing star problems.