Summary
Overview
Work History
Education
Skills
Timeline
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Christine Graham

Westerville,OH

Summary

Detail-oriented Patient Access Representative with medical services background and strong work ethic. Well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.

Overview

11
11
years of professional experience

Work History

Patient Access Coordinator

The Stephanie Spielman, Medical Oncology
08.2022 - Current
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record

Assistant Store Manager

Clothes Mentor
08.2021 - 08.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Interacted well with customers to build connections and nurture relationships.

Business Operations Coordinator

Optum Executive Health Resources
06.2012 - 08.2021
  • Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
  • Implemented escalation procedures to effectively handle time-sensitive issues.
  • Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
  • Trained new hires, providing information and insight into corporate policies and procedures.
  • Experienced with scheduling appointments. Scheduled for doctors, nurses, and insurance companies.
  • Multi tasked effectively and efficiently.

Education

Bachelor of Science - Elementary Education

West Chester University of Pennsylvania
West Chester, PA

Bachelor of Science - Early Childhood Education

Wester Chester University
West Chester, PA

Skills

  • Phone and Email Etiquette
  • Verbal and Written Communication
  • Team Collaboration
  • Interpreting Physician Orders
  • Organization and Time Management
  • Punctual and Hardworking
  • Explaining Instructions

Timeline

Patient Access Coordinator

The Stephanie Spielman, Medical Oncology
08.2022 - Current

Assistant Store Manager

Clothes Mentor
08.2021 - 08.2022

Business Operations Coordinator

Optum Executive Health Resources
06.2012 - 08.2021

Bachelor of Science - Elementary Education

West Chester University of Pennsylvania

Bachelor of Science - Early Childhood Education

Wester Chester University

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Christine Graham