Ava Moreland
Smyrna,TN
Summary
All my experiences have given me a dedicated hospitality professional with hands-on experience at Champys, excelling as a hostess and drive-thru operator. I have a proven ability to accommodate customer needs while maintaining a positive demeanor, and contributing to an inviting atmosphere. I've gained strong problem-solving skills developed through navigating daily challenges and enhancing guest satisfaction. I am eager to leverage diverse experiences in a dynamic environment that values service excellence.
Overview
1
1
year of professional experience
Work History
Host
Champy's Famous Fried Chicken
Smyrna, TN
03.2024 - Current
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Directed patrons to lounges and waiting areas.
- Greeted guests upon arrival and provided them with menus.
- Assigned patrons to suitable tables according to server rotation.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Drive-Thru Cashier
Champy's Famous Fried Chicken
Smyrna, TN
03.2024 - Current
- Took orders, prepared foods and processed payments in full-service establishment.
- Greeted customers promptly and responded to questions.
- Maintained cleanliness of work area throughout shift.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
- Greeted customers, took orders, and provided product information.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Helped keep business clean during downtime by washing and disinfecting kitchen areas.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Maintained knowledge of current menu items, prices, and promotions.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
High School Diploma -
Stewarts Creek
Smyrna, TN05-2025
Skills
- Customer service
- Customer engagement
- Table assignment coordination
- Seating arrangements
Timeline
Host
Champy's Famous Fried Chicken
03.2024 - Current
Drive-Thru Cashier
Champy's Famous Fried Chicken
03.2024 - Current
High School Diploma -
Stewarts Creek
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