Ava Nastav
Lebanon,IN
Summary
Results-driven Shift Lead with extensive experience in fast-paced environments, emphasizing customer service and team leadership. Manages cash operations while ensuring policy compliance. Trains and coaches staff, fosters teamwork, and resolves conflicts efficiently. Maintains high operational standards through effective communication and decisive action.
Overview
3
3
years of professional experience
Work History
Shift Lead
7brew
Lebanon, IN
06.2023 - Current
- Working in a fast-paced environment
- Provided exceptional customer service to enhance customer satisfaction
- Trained and coached employees to improve team performance and service quality
- Exercised leadership skills to guide team in achieving operational goals
- Ensured accurate cash handling and reconciliation of drawer at end of shift
Education
Indiana Connections Academy
Indianapolis , INSkills
- Cash drawer balancing
- Store operations
- Customer service
- Customer service focus
- Employee training
- Team supervision
- Leadership
- Conflict resolution
- Teamwork
- Decision making
- Effective communication
- Problem solving
- Rules enforcement
Timeline
Shift Lead
7brew
06.2023 - Current
Indiana Connections Academy