Ava Ortolano
East Lansing,MI
Summary
Organized and dependable bartender successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Bartender
Neat Buffalo
07.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Fox Valley Golf Club
05.2022 - 08.2023
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
Host and Foodrunner
Neat Buffalo
08.2020 - 07.2022
- Contributed to team success through effective communication and cooperation with coworkers and management, especially in high-pressure situations.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
Education
Bachelor of Arts - Advertising And Public Relations
Michigan State University
East Lansing, MI05.2026
Skills
- Customer Service
- Highly Reliable
- Multitasking Capabilities
- Team Leadership Abilities
- POS System Proficiency
- Interpersonal Skills
- Strong Communication Skills
- Conflict Resolution
- Advanced Bartending Techniques
- Social Media Marketing
- Inventory
- Liquor, Beer, and Wine Knowledge
References
Neat Buffalo: Managers
Caleigh Heim - (716)462-0833
Kyle Behr - (716)319-0949
Fox Valley: Managers
Jill Jaszka - (716)579-6779
Dan Hensley - (716)310-7553
Timeline
Bartender
Neat Buffalo
07.2022 - Current
Bartender
Fox Valley Golf Club
05.2022 - 08.2023
Host and Foodrunner
Neat Buffalo
08.2020 - 07.2022
Bachelor of Arts - Advertising And Public Relations
Michigan State University