Ava Russell
West Babylon
Summary
Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
4
4
years of professional experience
Work History
Server
Island Time Hospitality
Babylon
05.2024 - 08.2024
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Operated POS terminals to input orders, split bills and calculate totals.
- Took orders from customers accurately and in a timely manner.
Sales Associate/Front Desk Agent
Pure Barre
Bay Shore
05.2023 - 01.2024
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Cleaned shelves, counters and tables to maintain organized store.
- Handled customer complaints in a professional manner.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Responded to customer inquiries via phone, email, and in person.
- Greeted customers warmly and made them feel welcome.
Ice Cream Server/Customer Service Cashier
Ralph's Italian Ices
North Babylon
07.2020 - 03.2022
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Ensured that all health regulations were followed during food preparation and storage processes.
- Utilized social media platforms to promote daily specials and events.
- Developed a loyal customer base through friendly and efficient service.
- Managed POS register to complete customer transactions.
Education
Bachelor of Science - Biology
Providence College
Providence, RI05-2026
High School Diploma -
St. Anthony's High School
Melville, NY05-2022
Skills
- Customer service
- Team collaboration
- Time management
- Laboratory techniques
- Critical thinking
- Data interpretation
Affiliations
- Division 1 Track and Field Athlete
- On the Pre-PA track, participating in medical shadowing and gaining PCE.
Timeline
Server
Island Time Hospitality
05.2024 - 08.2024
Sales Associate/Front Desk Agent
Pure Barre
05.2023 - 01.2024
Ice Cream Server/Customer Service Cashier
Ralph's Italian Ices
07.2020 - 03.2022
Bachelor of Science - Biology
Providence College
High School Diploma -
St. Anthony's High School
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