Ava Sanchez
Keller,TX
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. A passion for delivering excellent customer service. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Massage Envy
Southlake, Texas
10.2023 - Current
- Communicated with staff to address concerns and facilitate smooth operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Scheduled appointments, and ensured clients left satisfied.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Collaborated with other departments to coordinate workflow processes between teams.
- Achieved membership sales targets through strategic engagement with potential clients.
- Managed inventory supply and organized storage areas for optimal accessibility.
Front Desk Receptionist
Gruben's Resort & Marina
Tower, Minnesota
06.2021 - 07.2023
- Greeted and assisted visitors with friendly and professional service.
- Managed phone calls and directed inquiries to appropriate staff members.
- Maintained cleanliness and organization of the front desk area daily.
- Provided information about marina services and local attractions to guests and clients.
- Greeted customers warmly and made them feel welcome.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Education
High School Diploma -
Keller High School
Keller, TX05-2024
Tarrant County College
Fort Worth, TXSkills
- Appointment scheduling
- Conflict resolution
- Employee productivity monitoring
- Team collaboration
- Problem solving
- Time management
- Organizational skills
- Meevo experience
- Teamwork and collaboration
- Reliability
- Goal oriented
- Team building
- Customer service
- Sales target achievement
- Staff training
- Attention to detail
Certification
- Drivers Licence
References
References available upon request.
Timeline
Supervisor
Massage Envy
10.2023 - Current
Front Desk Receptionist
Gruben's Resort & Marina
06.2021 - 07.2023
High School Diploma -
Keller High School
Tarrant County College