Ava Scipioni
North Chili,NY
Summary
Results-driven hospitality professional with experience in team collaboration and training new staff. Exceptional at managing customer interactions and ensuring service quality, contributing to improved operational efficiency and guest loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Genesee Brew House
Rochester, New York
06.2021 - Current
- Maintained cleanliness and organization of dining areas to ensure guest satisfaction.
- Delivered prompt service to enhance customer dining experiences.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge and customer service protocols.
- Handled customer complaints effectively to resolve issues and improve satisfaction.
- Executed cash handling procedures accurately to ensure financial integrity.
Specialty Cheese Associate
Wegmans
Rochester, New York
04.2020 - 03.2021
- Assisted in managing inventory levels to ensure product availability and minimize stockouts.
- Coordinated with team members to streamline processes, enhancing overall workflow and efficiency.
- Facilitated effective communication between departments to address client needs and resolve issues.
- Responded promptly to customer inquiries, fostering a positive shopping experience and customer loyalty.
Assistant Manager
Scip’s Cafè
Rochester, New York
01.2020 - 12.2020
- Handled payroll operations, guaranteeing accuracy, proper time punches and on-time payments.
- Aided with inventory logs to ensure proper amounts of supplies were ordered and stocked.
- Held myself and others to proper food safety standards.
Server
Riccis Family Restaurant
Rochester, New York
10.2015 - 04.2020
- Collaborated effectively with diverse teams across various roles
- Acquired knowledge on how to communicate well in a work place and when it is appropriate to ask for help.
- Adapted to changing circumstances and customer needs to maintain service quality.
Education
High School Diploma -
Arcadia High School
Rochester, NY06-2017
International Business And Marketing
Monroe Community College
Rochester, New York, NYBusiness and Marketing
SUNY, Brockport
Brockport, NYSkills
- Customer service
- Inventory management
- Team collaboration
- Time management
- Training and development
- Effective communication
- Adaptability to change
- Attention to detail
- Quality control
Certification
- ServSafe Certified
- CPR Certified
Affiliations
- Volunteer for the American Diabetes Assosiation at Camp Aspire. Interact and help kids and young adults with type 1 diabetes from personal experience.
References
References available upon request.
Timeline
Server
Genesee Brew House
06.2021 - Current
Specialty Cheese Associate
Wegmans
04.2020 - 03.2021
Assistant Manager
Scip’s Cafè
01.2020 - 12.2020
Server
Riccis Family Restaurant
10.2015 - 04.2020
High School Diploma -
Arcadia High School
International Business And Marketing
Monroe Community College
Business and Marketing
SUNY, Brockport