Ava Sisto
Rocky River
Summary
Dynamic and customer-focused professional with extensive experience at Yard House Restaurant, excelling in effective multitasking and guest engagement. Proven ability to enhance customer satisfaction through exceptional service and strong communication skills. Recognized for training new staff and maintaining high standards, ensuring a welcoming atmosphere for all patrons.
Overview
5
5
years of professional experience
Work History
Hostess
Yard House Restaurant
08.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Smoothie Barista
Pulp Juice And Smoothie Bar
05.2024 - 02.2025
- Contributed to an uplifting atmosphere through effective teamwork, communication, and problem-solving abilities among staff members.
- Prepared and served juices and blended drinks.
- Enhanced visual appeal of the smoothie bar area through regular cleaning, attractive displays, and inviting ambience creation.
- Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
- Boosted customer retention rates through consistent delivery of high-quality smoothies and exceptional customer service experiences.
Restaurant Team Member
Sim Sim Mediterranean Grill
02.2024 - 05.2024
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Cultivated warm relationships with regular customers.
Sandwich Artist
Jimmy Johns Gourmet Subs
09.2022 - 01.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Sales Associate
Malley's Chocolate
07.2020 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Volunteer
Friendship APL
07.2021 - 07.2021
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Assisted in the successful adoption of animals by maintaining clean and inviting living spaces for potential adopters to visit.
- Supported veterinarians with surgical procedures for improved patient outcomes.
Education
No Degree - Environmental Studies
Kent State University
Kent, OHHigh School Diploma -
Magnificat
Rocky River, OH05-2022
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Guest engagement
Timeline
Hostess
Yard House Restaurant
08.2024 - Current
Smoothie Barista
Pulp Juice And Smoothie Bar
05.2024 - 02.2025
Restaurant Team Member
Sim Sim Mediterranean Grill
02.2024 - 05.2024
Sandwich Artist
Jimmy Johns Gourmet Subs
09.2022 - 01.2024
Volunteer
Friendship APL
07.2021 - 07.2021
Sales Associate
Malley's Chocolate
07.2020 - 08.2022
No Degree - Environmental Studies
Kent State University
High School Diploma -
Magnificat
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