Ava Smith
Huntington Beach,CA
Summary
With seven years of child care experience and one year of restaurant experience, I have learned customer service skills, how to manage in a stressful situation, patience, hard work and commitment. I am nineteen years old and I'm about to finish my first year of college studying criminal justice.
Overview
7
7
years of professional experience
Work History
Host
Black Angus Steak House
Fountain Valley, CA
06.2023 - Current
- Greeted guests upon arrival and provided them with menus
- Answered customer inquiries regarding the menu, restaurant services, and special promotions
- Took reservations over phone and in person
- Ensured compliance with health and safety regulations within the restaurant
- Managed incoming calls during busy shifts
- Provided excellent customer service by anticipating customer needs
- Greeted guests and gathered information to seat groups or place on waitlist
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Built positive relationships with other front-of-house and kitchen staff
- Stayed attentive to server availability and table turnover to quickly seat guests
- Managed guest expectations by relaying information regarding hours, wait times and specials
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Childcare Provider
Babysitting Service
Fountain Valley, CA
04.2017 - Current
- Greeting parents upon arrival home from work and providing updates on the day's events
- Providing a safe environment for children to explore their curiosity and creativity
- Instructing children in basic hygiene practices such as brushing teeth or washing hands
- Transporting children to school, sports activities, or other engagements when necessary
- Maintaining a positive attitude while being patient and understanding with the children
- Establishing trust through consistent communication with both parents and kids
- Using problem-solving skills to anticipate potential issues before they arise
- Remaining alert at all times while caring for multiple children simultaneously
- Creating an atmosphere of fun that allows for occasional rule-bending within reason
- Helping older children with homework assignments as directed by parents
- Enforcing discipline when necessary but always doing so calmly and respectfully
- Responsibly watched children while parents were out
- Monitored children's safety and well-being to prevent accidents and falls
- Cared for children of various ages and assisted with feeding, dressing and daily activities
- Engaged with children on individual basis to build positive, trusting relationships
- Balanced schedules to promote optimal rest, play and educational periods.
Education
High School Diploma -
Fountain Valley High School
06.2023
Criminal Justice -
Golden West College
Skills
- Telephone reception
- Team Collaboration
- Detail Oriented
- Customer Service
- Guest Relations
- Cash Register Operation
- Cash Handling
- Reservations Management
- Child Safety Procedures
- Child Supervision
- Activity Planning
Timeline
Host
Black Angus Steak House
06.2023 - Current
Childcare Provider
Babysitting Service
04.2017 - Current
High School Diploma -
Fountain Valley High School
Criminal Justice -
Golden West College