Ava Swallows
Goodlettsville,TN
Summary
Proven customer service expert with a solid background in fast-paced retail environments, including Walgreens and The Peanut Shop. Excelled in cash handling and conflict resolution, enhancing customer satisfaction and loyalty. Demonstrated exceptional work ethic and empathy, significantly improving the customer experience. Skilled in both verbal communication and product restocking, consistently meeting employer's high standards.
Overview
2
2
years of professional experience
Work History
Cashier
Walgreens
11.2022 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Funeral Attendant
Cole and Garrett Funeral Home
03.2023 - 07.2023
- Drove company vehicles to transport remains or families to services.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Set up flowers, opened and closed caskets and acted as pallbearer.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Arranged floral tributes and lights around caskets in visitation rooms and chapels.
Cashier
The Peanut Shop
12.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Arts - Funeral Services And Mortuary Science
John A Gupton College
Nashville, TN08.2024
Associate of Science - Mortuary Science And Embalming
John A Gupton College
Nashville, TN08.2024
High School Diploma -
Beech Sr High School
Hendersonville, TN12.2021
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Cash Handling
Written and verbal communication
Product restocking
Conflict Resolution
Refunds and exchanges
Timeline
Funeral Attendant
Cole and Garrett Funeral Home
03.2023 - 07.2023
Cashier
The Peanut Shop
12.2022 - 07.2023
Cashier
Walgreens
11.2022 - 07.2024
Associate of Arts - Funeral Services And Mortuary Science
John A Gupton College
Associate of Science - Mortuary Science And Embalming
John A Gupton College
High School Diploma -
Beech Sr High School