Ava Woods
Brooklyn,NY
Summary
Proven Medical Assistant with a track record of enhancing patient satisfaction at Akron Children's Hospital, adept in medical terminology and immunization administration. Excels in customer service, building trust through effective communication. Demonstrated ability to improve clinic efficiency and safety, contributing to a positive healthcare environment.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Akron Children's Hospital
Akron, OH
07.2022 - 05.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Cashier
Aldi
Akron, OH
02.2020 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Front Desk Agent
Planet Fitness Gym
Akron, OH
02.2016 - 01.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Facilitated welcoming environment, greeting guests upon arrival.
Cashier Team Lead
Dicks Sporting Goods Distribution Center
Akron, OH
10.2012 - 11.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Graduate Certificate - Medical Assistant
Remington College
14801 Broadway Ave02.2021
Skills
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Data Entry
- Reliable team player
- CPR
- Immunization Administration
Timeline
Medical Assistant
Akron Children's Hospital
07.2022 - 05.2024
Cashier
Aldi
02.2020 - 05.2024
Front Desk Agent
Planet Fitness Gym
02.2016 - 01.2020
Cashier Team Lead
Dicks Sporting Goods Distribution Center
10.2012 - 11.2017
Graduate Certificate - Medical Assistant
Remington College