Avalyn Ridout
Cincinnati,OH
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Aveda Fredrick’s Institute
Cincinnati, Ohio
12.2024 - Current
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Compiled and prepared reports and documents as requested.
- Greeted visitors warmly and directed them to correct personnel or office.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Updated and maintained office policies and procedures.
- Maintained a clean and organized reception area to uphold company image.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Signed for packages, recorded deliveries and distributed to personnel.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Greeted visitors to provide information and direct to appropriate personnel.
- Completed basic bookkeeping and document filing.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Sales Associate
Hand and Stone Massage and Facial
Cincinnati, Ohio
06.2023 - 10.2023
- Provided accurate information about products, prices and services.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Maintained records related to sales for store management.
- Answered incoming telephone calls to provide store, products and services information.
- Conducted inventories on a regular basis to track stock levels.
- Greeted customers and provided exceptional customer service.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Worked closely with team members to ensure all customer requests were fulfilled quickly and accurately.
- Processed payments for purchases using cash, credit cards or other payment methods.
- Provided technical support to customers with existing devices and troubleshooted issues they were having.
Sales Associate
Petland
, Ohio
06.2022 - 02.2023
- Provided accurate information about products, prices and services.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled returns and exchanges according to company policies.
- Described merchandise and explained use, operation and care.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
Little Miami Highschool
Morrow, OH05-2024
Some College (No Degree) - Nursing
Wilmington College
Wilmington OHSkills
- Correspondence drafting
- Correspondence typing
- Spreadsheet tracking
- Departmental support
- Appointment confirmation
- Email correspondence
- Skilled in [software]
- Front office management
- Administrative support
- Conflict management
- Call routing
- Technical support
- Telephone etiquette
- Scheduling
- Document management
- Record keeping
- Office administration
- Conference room scheduling
- Calendar management
- Hospitality best practices
- Complex Problem-solving
- Work prioritization
- Verbal and written communication
- Problem-solving skills
- Researching skills
- Project management
- Word processing
- Office organization
- Listening skills
- Data entry
- Data confidentiality
- Meeting scheduling
Timeline
Front Desk Receptionist
Aveda Fredrick’s Institute
12.2024 - Current
Sales Associate
Hand and Stone Massage and Facial
06.2023 - 10.2023
Sales Associate
Petland
06.2022 - 02.2023
High School Diploma -
Little Miami Highschool
Some College (No Degree) - Nursing
Wilmington College