Summary
Overview
Work History
Education
Skills
Timeline
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Ava Gonzalez

Allen

Summary

Dynamic customer service professional with a proven track record, excelling in guest relations and cash handling. Adept at multitasking in high-pressure environments, I consistently enhance customer satisfaction and contribute to team success. Recognized for efficiently managing reservations and creating welcoming atmospheres for patrons.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Goat & Vine
04.2024 - 10.2024
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Sales Associate

Rally House
07.2023 - 12.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Team Member

Chick-fil-A
05.2022 - 01.2023


  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.

Education

Allen Highschool
Allen, TX
05.2025

Skills

  • Customer service
  • Cash handling
  • Greeting guests
  • Strong multitasking
  • Reservation handling
  • Guest relations
  • Payment processing

Timeline

Restaurant Hostess

Goat & Vine
04.2024 - 10.2024

Sales Associate

Rally House
07.2023 - 12.2023

Team Member

Chick-fil-A
05.2022 - 01.2023

Allen Highschool

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Ava Gonzalez