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Summary
Overview
Work History
Education
Skills
Timeline
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Avani Prince

San Francisco,CA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Customer Service RepresentativeHuman Resources CoordinatorHair Salon AssistantAdministrative AssistantOffice Assistant

Work Type

Full Time

Location Preference

On-Site
Location: San Francisco, CA, US
Open to relocation: Yes

Important To Me

Career advancementPersonal development programsCompany CultureWork-life balance401k match

Summary

Resourceful and adaptable professional with a diverse background in Patient access, Human Resources, Customer Service, and Business Leadership. Proven ability to coordinate teams, manage operations, and deliver exceptional service to both clients and staff, while fostering positive organizational growth.

Overview

2027
2027
years of professional experience

Work History

Patient Access Representative

Sutter Health CPMC
San Francisco, CA
01.2026 - Current
  • Greeted patients warmly, collecting demographic and insurance information to ensure accurate registration.
  • Explained financial responsibilities clearly, helping patients understand their coverage and available assistance programs.
  • Verified insurance in real-time, identifying potential issues and facilitating smooth financial workflows.
  • Ensured strict compliance with HIPAA and EMTALA, safeguarding patient privacy and data integrity.

Patient Access Representative

Mercy Hospital
Oklahoma City, OK
2024 - 2025
  • Educated patients on their insurance benefits, clarifying coverage and out-of-pocket costs.
  • Verified patient information and insurance eligibility, ensuring accurate record-keeping.
  • Discussed financial responsibilities with patients, offering guidance on payment options and assistance programs.
  • Maintained precise and confidential patient data, ensuring compliance with all Medicare, state, and federal guidelines.

Human Resource Coordinator

HomeRise
San Francisco, CA
2021 - 2024
  • Led end-to-end recruitment processes, including job postings, candidate screening, and onboarding, ensuring a seamless hiring experience.
  • Coordinated company-wide training and development programs, fostering employee growth and engagement.
  • Administered employee benefits, maintained accurate HR records, and ensured compliance with policies and regulations.
  • Supported employee relations, serving as a point of contact for HR inquiries, and facilitating conflict resolution.

Assistant Office Manager

HomeRise
San Francisco, CA
2020 - 2021
  • Oversaw daily office operations, including answering calls, managing mail, and coordinating supply orders.
  • Provided clear information about company programs and services, acting as a liaison for both staff and clients.
  • Managed office logistics, ensuring a clean, organized workspace, and coordinating maintenance and security.
  • Assisted with event planning, scheduling meetings, and coordinating staff training sessions.

Desk Clerk

Solutions SF
San Francisco, CA
2019 - 2020
  • Provided 24/7 building security, enforcing policies to ensure safe, decent housing for all residents.
  • Acted as the initial point of contact, answering calls, screening visitors, and coordinating access to the building.
  • Responded promptly to resident emergencies and building incidents, ensuring a safe environment.
  • Maintained professional, courteous interactions with residents and guests, ensuring a welcoming atmosphere.

Owner

Quintessential Salon and Spa
Bentonville, AR
2013 - 2017
  • Owned and operated all aspects of the salon, including financial management, marketing, and operations.
  • Supervised a team of seven stylists and manicurists, providing leadership, training, and support to ensure top-tier service.
  • Managed all salon finances, including budgeting, payroll, and expense tracking, ensuring profitability.
  • Developed and implemented marketing strategies, including social media campaigns and promotional events, increasing brand visibility.
  • Fostered strong client relationships, ensuring a personalized, welcoming salon experience.

Professional Stylist

Salon Craze
Bentonville, AR
01.2010 - 2013
  • Managed client appointments, ensuring a seamless schedule and personalized consultations.
  • Oversaw inventory of products and supplies, ensuring availability and timely ordering.
  • Built strong client relationships, resulting in high customer retention and referrals.
  • Stayed current with industry trends, attending workshops and hair shows to bring innovative styles and techniques to clients.

Personal Care Assistant

Griffin Memorial Hospital
Norman, OK
01.2008 - 01.2010
  • Conducted thorough case reviews with interdisciplinary teams to evaluate and plan ongoing patient care.
  • Provided bedside assistance, including personal hygiene, mobility support, and emotional companionship.
  • Documented patient progress meticulously, tracking changes in condition and care needs.
  • Collaborated with families, providing education and guidance on at-home care and support.

Customer Service Representative

Hertz
Oklahoma City, OK
2005 - 01.2008
  • Accurately processed vehicle rentals, ensuring all customer details and transactions were complete and precise.
  • Guided customers through rental options, upselling services, and ensuring they understood all policies and fees.
  • Responded promptly to customer inquiries, providing clear directions and support with reservations and fleet availability.
  • Maintained a professional, customer-focused approach, adhering to all company standards and safety protocols.

Tire Builder

Michelin
Ardmore, OK
01.2004 - 2005
  • Operated industrial machinery to precisely build and position tires, ensuring each met strict quality specifications.
  • Handled and moved heavy materials, performing physically demanding tasks that required strength and precision.
  • Monitored production processes closely, inspecting finished products to ensure compliance with safety and performance standards.
  • Reported any defects or issues promptly, contributing to continuous improvement in the manufacturing process.

Crew Member

Sonic Drive-In
Ardmore, OK
01.2000 - 01.2004
  • Managed customer orders efficiently in a high-traffic drive-in environment, ensuring accuracy and speed.
  • Communicated clearly via the switchboard, confirming orders to guarantee customer satisfaction.
  • Prepared food and beverages with precision, following safety and quality standards.
  • Maintained a clean, organized workspace to support a positive and welcoming customer experience.

Education

High School Diploma -

Ardmore High School
Ardmore, OK

Cosmetology Graduate - undefined

Career Academy of Hair Design
Springdale, AR

Certificate -

Lift UP SF: Peers in Public Health
San Francisco, CA

Skills

  • HR Coordination and Onboarding
  • Customer Relations and Advocacy
  • Patient Access and Financial Counseling
  • Team Leadership and Training
  • Recruitment and Talent Development
  • Marketing and Merchandising
  • Policy Compliance and Administration

Timeline

Patient Access Representative

Sutter Health CPMC
01.2026 - Current

Professional Stylist

Salon Craze
01.2010 - 2013

Personal Care Assistant

Griffin Memorial Hospital
01.2008 - 01.2010

Tire Builder

Michelin
01.2004 - 2005

Crew Member

Sonic Drive-In
01.2000 - 01.2004

Cosmetology Graduate - undefined

Career Academy of Hair Design

High School Diploma -

Ardmore High School

Certificate -

Lift UP SF: Peers in Public Health

Patient Access Representative

Mercy Hospital
2024 - 2025

Human Resource Coordinator

HomeRise
2021 - 2024

Assistant Office Manager

HomeRise
2020 - 2021

Desk Clerk

Solutions SF
2019 - 2020

Owner

Quintessential Salon and Spa
2013 - 2017

Customer Service Representative

Hertz
2005 - 01.2008

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Avani Prince