Summary
Overview
Work History
Education
Skills
Timeline
Generic

AVAR AZIZ

Royal Oak,MI

Summary

Detail-oriented customer service professional that offers 10+ years with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.


Overview

8
8
years of professional experience

Work History

Service Support Advisor

Rivian
09.2023 - Current
  • Managed high-priority cases, ensuring timely resolution and exceptional customer experience.
  • Collaborated with cross-functional teams to enhance product functionality and resolve complex issues.
  • Served as a key liaison between customers and internal teams, facilitating clear communication for successful problemsolving.
  • Provided remote assistance to clients in resolving hardware and software-related issues, reducing on-site visits and associated costs.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Diagnosed and troubleshot hardware, software and network issues.

Accounting Specialist

Edward Rose and Sons
05.2018 - 09.2023
  • Collecting and processing rental payments for 6000+ units
  • Preparing, filing, and maintaining the court process for non-payment
  • Investigated daily variances and corrected errors to resolve discrepancies
  • Addressing current/past resident questions and concerns
  • Managing current/past resident accounts, ledgers, and charges
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month

Accounting Secretary

Edward Rose and Sons
03.2017 - 05.2018
  • Handling residential inbound/outbound calls for 30,000+ units while asking precise questions to properly assess, diagnose and identity issues
  • Ensure that every policy is enforced during duration of residency to ensure every case is handled accordingly and properly (The Fair Housing Act)
  • Receiving, typing, and collating resident termination packets
  • Filing resident records for multiple properties daily
  • Scheduling and arranging appointments when requested
  • Worked collaboratively in team environment

Education

MBA - Business Administration

Oakland Community College
09.2027

High School Diploma -

Sola High School
05.2012

Skills

  • Leadership
  • Communication
  • Organizational
  • Customer Service
  • Problem Solving
  • Active Listening
  • Adaptability
  • Administrative
  • Computer Proficiency
  • Collaborative

Timeline

Service Support Advisor

Rivian
09.2023 - Current

Accounting Specialist

Edward Rose and Sons
05.2018 - 09.2023

Accounting Secretary

Edward Rose and Sons
03.2017 - 05.2018

High School Diploma -

Sola High School

MBA - Business Administration

Oakland Community College

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