Overview
Work History
Education
Skills
Languages
Timeline
Generic

MD TAHSIN KHALID

Warren,MI

Overview

4
4
years of professional experience

Work History

Service Support Advisor

Rivian
Plymouth, MI
08.2022 - Current
  • Monitored daily operations to ensure compliance with company standards and guidelines for efficient service delivery.
  • Managed high-priority cases, ensuring timely resolution and exceptional customer experience.
  • Collaborated with cross-functional teams to enhance product functionality and resolve complex issues.
  • Reduced backlog of support tickets through diligent follow-up and effective issue resolution.

Technical Specialist

Apple
Troy, MI
01.2022 - 08.2022
  • Completed troubleshooting and diagnostics on company resources.
  • Maintained system quality control, surveying users, collecting metrics data and handling IT audits to support updates and maintenance.
  • Recommended technology upgrades to improve client security.
  • Installed system updates to address vulnerabilities and reduce security issues.

Product Specialist

Apple
Troy, MI
09.2021 - 01.2022
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Retained existing clients and developed new accounts by extending high-quality and efficient support services.
  • Helped streamline repair processes and update procedures for support action consistency.

Electronics Sales Associate

Walmart
Warren, MI
09.2020 - 09.2021
  • Offered each customer top-notch, personal service and polite support to boost sales by 10% and customer satisfaction.
  • Completed setup, breakdown, and product preparation for promotional displays and in-store demonstrations.
  • Circulated assigned areas of the sales floor to identify customer service opportunities and maintain the condition of displays.

Education

Bachelor of Science - Computer Science

Macomb Community College
Warren, MI
12.

Bachelor of Science - Computer Science And Engineering

BRAC University
Dhaka, Bangladesh

Hsc - Science

Bir Sreshtha Noor Mohammad Public College
Dhaka, Bangladesh
2017

Ssc - Science

Ideal School And College
Dhaka, Bangladesh
2015

Skills

  • Product Knowledge
  • Customer service
  • Microsoft applications proficiency
  • Good listening skills
  • Analytical skills
  • Technical guidance
  • Technical support knowledge
  • Hardware and software installations

Languages

English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working

Timeline

Service Support Advisor

Rivian
08.2022 - Current

Technical Specialist

Apple
01.2022 - 08.2022

Product Specialist

Apple
09.2021 - 01.2022

Electronics Sales Associate

Walmart
09.2020 - 09.2021

Bachelor of Science - Computer Science

Macomb Community College

Bachelor of Science - Computer Science And Engineering

BRAC University

Hsc - Science

Bir Sreshtha Noor Mohammad Public College

Ssc - Science

Ideal School And College
MD TAHSIN KHALID