Jared Weigand
Dearborn,MI
Summary
Proven leader in customer service and strategic planning, with a track record of driving success at Rivian through innovative problem-solving and effective communication. Experienced in project management and customer support, I excel in fast-paced environments, consistently exceeding targets. My approach combines analytical thinking with a focus on continuous improvement, fostering team growth and enhancing client satisfaction.
Overview
7
7
years of professional experience
Work History
Service Support Advisor
Rivian
01.2024 - Current
- Served as a key liaison between customers and internal teams, facilitating clear communication for successful problem solving.
- Maintained up-to-date knowledge of industry trends and best practices, ensuring optimal support for clients.
- Mentored junior Service Support Specialists in proper troubleshooting techniques, enabling them to provide effective solutions independently over time improving customer resolutions by 21%.
- Actively listened to customer inquiries, identify their needs, and provide solutions to resolve issues promptly and efficiently.
- Assisted in the development of knowledge base articles, providing accessible resources for both customers and team members.
- Conducted performance evaluations for team members, identifying areas of improvement and recommending growth opportunities leading to a 15% increase in individual customer contacts.
- Participated in continuous improvement initiatives aimed at refining internal processes for better overall service delivery.
- Facilitated smooth software transitions by guiding clients through installation processes and offering ongoing technical support post implementation.
Technical Specialist
Apple
03.2022 - 02.2024
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Led the team exceedingly in reaching sales targets by consistently meeting and surpassing customer expectations for product performance that resulted in strong customer relationships.
- Effectively listen to customer concerns and tailor product presentations to address their specific needs increasing trade in sales by 7% a month on average.
- Repaired customer relationships with the business through active listening and empathetic behavior that resulted in resolved issues and 11% in positive customer reviews.
- Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
Marketing Representative
Renewal By Anderson
02.2023 - 12.2023
- Mastered and implemented methodology strategies to increase sales leads.
- Assisted team with pitching techniques to increase their success in client engagement.
- Used customer insights to develop innovative sales strategies to increase individual and team sales growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
Restaurant Shift Manager
Qdoba Eats
09.2017 - 02.2022
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Education
No Degree - Business
University of Michigan Dearborn
Dearborn, MIHigh School Diploma -
Edsel Ford High School
Dearborn, MI05-2017
Skills
- Attention to detail
- Listening skills
- Strategic planning
- Initiative Strategy
- Project management
- Analytical thinking
- Customer service
- Multitasking and organization
- Computer skills
- Lead prospecting
- Sales skills
- Effective communication
Accomplishments
- Achieved $1.1M in sales in Q3 through effectively helping team with product knowledge and improved sales techniques at Renewal By Andersen.
- Assisted in coordinating and planning an event called Health Is Wealth Detroit hosted by the non profit organization The Black Legacy Advancement Coalition, attracting over 3,000 attendees, recruiting vendors, and securing sponsorship donations and collaborations.
Affiliations
- The Black Legacy Advancement Coalition Non Profit Organization
Timeline
Service Support Advisor
Rivian
01.2024 - Current
Marketing Representative
Renewal By Anderson
02.2023 - 12.2023
Technical Specialist
Apple
03.2022 - 02.2024
Restaurant Shift Manager
Qdoba Eats
09.2017 - 02.2022
No Degree - Business
University of Michigan Dearborn
High School Diploma -
Edsel Ford High School
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