Avelyna Lucero
Greeley,CO
Summary
Proven track record in enhancing customer satisfaction and loyalty at Freddy's Frozen Custard & Steakburgers, showcasing exceptional customer service and cash handling skills. Mentored new staff, leading to improved performance, and consistently exceeded accuracy goals, contributing significantly to store success. Demonstrates strong work ethic, professionalism, and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Cashier
Freddy's Frozen Custard & Steakburgers
10.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Greeley Central High School
Greeley, CO05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
Timeline
Cashier
Freddy's Frozen Custard & Steakburgers
10.2022 - Current
High School Diploma -
Greeley Central High School