Averie Snoad
Cairns
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Excellent communication skills, working diligently to compete tasks, successfully problem solving where required to fulfill customer satisfaction. Equipped to perform customer service and handle high-pressure situations, experienced in person and through the phone.
Overview
2
2
years of professional experience
Work History
Sales Associate
Petstock
03.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services, on the floor and over the phone.
- Frequently booked customer dog service appointments over the phone.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment, especially in high-stress situations.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers, as well as a hygienic environment for store animals and customer's pets.
- Performed routinely feline, avian and aquatic life health checks.
Waitress
Parkview Hotel
05.2022 - 07.2022
- Wiped and reset tables to keep the dining room and work areas clean.
- Resolved guest complaints to maintain complete customer satisfaction.
- Collaborated with kitchen staff to correctly update customers on wait times.
- Folded napkins, disinfected and prepared silverware.
- Inspected dishes and utensils for cleanliness.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
Work Experience
Zoo To You
03.2022 - 04.2022
- Cleaned aviary's, crocodile ponds and lizard enclosures.
- Fed and handled snakes, lizards and birds.
- Helped educate various schools and kindergartens about a certain groups of animals.
- Developed communication skills through educating clients about certain animals.
- Outstanding feedback from employer.
Education
High School Diploma -
St Mary's Catholic College
Woree, QLD11.2023
Skills
- Customer Service
- Time Management
- Multi-tasking strength
- Problem-solving skills
- Flexible Schedule
- Verbal/written communication
- Conflict Resolution
- Independent
Timeline
Sales Associate
Petstock
03.2023 - Current
Waitress
Parkview Hotel
05.2022 - 07.2022
Work Experience
Zoo To You
03.2022 - 04.2022
High School Diploma -
St Mary's Catholic College