Dedicated college student with experience in restaurant operations and staff training. Proven skills in effective communication and team collaboration, leading to enhanced service quality and increased customer satisfaction.
Overview
4
4
years of professional experience
Work History
Server
Skidder's Restaraunt
Saint Pete Beach
01.2025 - 07.2026
Greeted customers, answered questions, and recommended specials to enhance dining experience.
Recommended menu items based on customer preferences and specials.
Took and processed customer orders accurately and efficiently.
Explained menu items, describing ingredients and cooking methods upon request.
Operated POS terminals to input orders, split bills, and calculate totals.
Collaborated with kitchen staff to ensure timely food delivery.
Resolved customer complaints promptly, ensuring satisfaction and repeat business.
Implemented feedback from customers to improve service quality and menu offerings.
Worked cohesively with other restaurant staff members to ensure efficient operations within the restaurant environment.
Assisted in training new servers.
Handled cash transactions and processed payments securely and accurately.
Hostess and To Go Orders Lead
Skidder's Restaurant
Saint Pete Beach
02.2022 - 06.2024
Distributed menus and guided guests to tables while providing initial information about service staff and specials.
Answered phone inquiries to schedule reservations and record takeout orders.
Processed guest payments for dining and takeout orders.
Spoke with patrons to make conversation, answer questions or to respond to complaints.
Trained new hostesses on procedures and customer service standards.
Performed opening duties, including restocking supplies and cleaning work areas.
Balanced cash register at end of shift according to established procedures.