Avery Brady
Benton,AR
Summary
Accomplished Front Desk Receptionist with a proven track record at Medina Holdings LLC, excelling in customer service and office organization. Demonstrated ability to enhance customer satisfaction and streamline front office operations, embodying exceptional listening skills and time management. Recognized for training team members and significantly improving the check-in process, contributing to a professional and welcoming environment.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Medina Holdings LLC
Mountain View, AR
08.2022 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees..
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
Front Office Receptionist
Armor Fence of Arkansas
Maumelle, AR
11.2021 - 07.2022
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Identified visitors' needs to offer solutions and information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
General Equivalency Diploma -
Ozarka College
Mountain View, AR2022
Skills
Customer Service
Time Management
Listening Skills
Cash Handling
Telephone Etiquette
Team Collaboration
Verbal and written communication
Office Organization
Hospitality services
Front Office Management
References
Shane Mahoney
Former Employer - Armor Fence of Arkansas
(501) 584-3914
Lesley Haney
Former Manager - Medina Holdings LLC
(501) 365-6689
Timeline
Front Desk Receptionist
Medina Holdings LLC
08.2022 - 07.2024
Front Office Receptionist
Armor Fence of Arkansas
11.2021 - 07.2022
General Equivalency Diploma -
Ozarka College