AVERY BROWN
Killeen
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.
Overview
25
25
years of professional experience
Work History
Account Manager
Spectrum
Austin, TX
01.2017 - Current
- Developed relationships with key accounts to enhance customer satisfaction.
- Engaged over 25 customers a day through effective verbal communication to assess needs and requirements.
- Managed client relationships, ensuring satisfaction and retention through effective communication and support.
- Drove contract negotiations resulting in favorable terms for clients while maintaining company profitability.
- Provided technical support for complex software issues and resolve problems.
Owner/Manager
Southern Flavors
Killeen, TX
03.2016 - 01.2018
- Fostered positive customer experiences through attentive cooking and cleaning practices.
- Delivered high-quality products that appealed to both new and existing customers.
Account Manager
Sprint
Temple, TX
06.2006 - 01.2016
- Created and implemented retention and solutions strategies to keep clients satisfied and maintain optimum QA scores.
- Persuaded customers to retain services by offering discounts and special promotions on products and service
- Assisting customers with cell network troubleshooting, I guided them on how to use new phones, activated devices, entered information, uploaded new software, and explained the features of new products.
Sale/Area Collection Manager
G.C Services
Copperas Cove, TX
03.2001 - 06.2006
- Increased overall revenue through strategic initiatives and targeted efforts.
- Managed customer accounts to ensure timely payments and resolve outstanding balances.
- Implemented performance metrics to assess team productivity and ensure alignment with organizational goals.
- Directed budgeting processes, ensuring financial accountability and adherence to corporate standards.
Education
High School Diploma - Business
Blytheville High School
Blytheville, AR, USAssociate of Arts - Business
MCCC
Blytheville, AR, USSkills
- Management and leadership
- Financial oversight
- Customer service excellence
- Sales strategies
- Problem-solving skills
- Negotiation skills
Accomplishments
- Supervised a team of 20 staff members.
- Training - Designed and executed a one-month training program for the company sales team, increasing employee productivity and product knowledge.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Interests
- Mindfulness Practices
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Auto Repair/Restoration
- Watching Movies and TV Shows
Timeline
Account Manager
Spectrum
01.2017 - Current
Owner/Manager
Southern Flavors
03.2016 - 01.2018
Account Manager
Sprint
06.2006 - 01.2016
Sale/Area Collection Manager
G.C Services
03.2001 - 06.2006
High School Diploma - Business
Blytheville High School
Associate of Arts - Business
MCCC
Activities and Honors
I assist in organizing the My Church festivals leadership roles in organizing banquets.