Avery Goss
Oklahoma City,OK
Summary
I am a talented service technician with great skills in relationship building, communication and IT maintenance. I accomplish performance targets consistently and maintain a clean, professional environment. Physically fit for challenging work. I am currently working on my HVACR certifications. I have an IT professional certification from Google. I am very reliable and trustworthy and not afraid to ask for help. I am very good at problem solving and finding solutions to all issues. I am very friendly and a pleasant person to be around, Im your man for the job.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hideaway Pizza
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maximized performance by monitoring daily activities and mentoring team members.
Delivery Driver
Relax The Back Store
Oklahoma City, OK
05.2022 - 08.2023
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Contacted customers prior to delivery to coordinate delivery times.
Store Manager
Scooters Coffee Shop
03.2022 - 05.2022
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Restaurant Manager
Laredo Taco Company
02.2021 - 03.2022
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved problems or concerns to satisfaction of involved parties.
- Updated computer systems with new pricing and daily food specials.
Education
Bachelor of Science - Computer Science And Programming
Western Governors University
Salt Lake City, UT12.2026
Certified Tech - HVAC Installation And Repair
Metro Technology Centers - Springlake
Oklahoma City, OK12.2024
High School Diploma -
COG Academy
Greenville, OH05.2017
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Complex Problem-Solving
- Verbal and written communication
- Technical Troubleshooting
- Attention to Detail
- Works Well Under Pressure
- Multitasking and Organization
- Customer Service
Certification
- Certified IT Support, Google - 2022
Timeline
Assistant Manager
Hideaway Pizza
08.2023 - Current
Delivery Driver
Relax The Back Store
05.2022 - 08.2023
Store Manager
Scooters Coffee Shop
03.2022 - 05.2022
Restaurant Manager
Laredo Taco Company
02.2021 - 03.2022
Bachelor of Science - Computer Science And Programming
Western Governors University
Certified Tech - HVAC Installation And Repair
Metro Technology Centers - Springlake
High School Diploma -
COG Academy
Quote
Veni Vidi Placidus
Unknown
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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