Avery Griesse
Parker,CO
Summary
Driven by a commitment to excellence, I leveraged my customer service expertise and problem-solving skills at Kroger to enhance customer experiences and streamline operations. My ability to work collaboratively and maintain patience under pressure led to significant improvements in service desk efficiency and self-checkout reliability, embodying the best practices in customer service.
Overview
3
3
years of professional experience
Work History
Service Desk
Kroger
08.2021 - 08.2024
Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Self Checkout Cashier
Kroger
08.2021 - 08.2024
- Described products and services in detail to answer customer questions.
- Assisted customers with self-checkout machine operations.
- Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
- Diagnosed issues with self-checkout machines and manually processed transactions.
Education
High School Diploma -
Highlands Ranch Highschool
Highlands Ranch, CO05-2024
Skills
- Patient service
- Customer service best practices
- Good people skills
- Can work well with others
Timeline
Service Desk
Kroger
08.2021 - 08.2024
Self Checkout Cashier
Kroger
08.2021 - 08.2024
High School Diploma -
Highlands Ranch Highschool