Avery Hill
Odessa,TX
Summary
Dynamic and results-oriented professional with proven expertise in customer service and problem-solving. Excelled at Spencer's Gifts by enhancing customer satisfaction and fostering strong relationships. Skilled in teamwork, collaboration, and conflict resolution, adept at creating positive impressions and driving sales through strategic merchandise displays. Demonstrated ability to improve store performance and guest relations, making a significant impact in fast-paced environments.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
Work History
Sales Associate
Spencer's Gifts
11.2023 - 08.2024
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed strong rapport with customers and created positive impression of business.
Restaurant Hostess
Darden Restaurants, Olive Garden
08.2022 - 03.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Education
High School Diploma -
New Tech Odessa
Odessa, TX05-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Relationship building
- Flexible schedule
- Conflict resolution
- Guest relations
Timeline
Sales Associate
Spencer's Gifts
11.2023 - 08.2024
Restaurant Hostess
Darden Restaurants, Olive Garden
08.2022 - 03.2023
High School Diploma -
New Tech Odessa