Avery Lowe
Houston
Summary
Dedicated customer service specialist committed to delivering exceptional experiences and fostering lasting relationships. Proficient in troubleshooting and efficiently resolving issues, with strong skills in coordination and scheduling. Experienced team leader focused on enhancing employee satisfaction and driving business success through effective training and support. A hardworking team player equipped with the skills and knowledge necessary to meet diverse operational demands and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Team Lead
Optum Behavioral Solutions
05.2021 - 09.2025
- Utilized time to review more complex issues and worked with other departments to get issue resolved.
- Coached and supervised team of customer service representatives in providing quality service to customers.
- Resolved escalations from member's and provider's to determine cause of problem and selecting best solution to solve problem.
Customer Care/Dispatch
Integrity Comfort Solutions
04.2019 - 04.2020
- Assisted member's and technicians in person and via phone to get appointments scheduled with HVAC problems.
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
Outbound Support Representative
Aerotek (Anthem Healthcare)
10.2018 - 04.2019
- Executed outbound calls and provided support to Medicare/Medicaid members for claim authorizations.
- Managed complex customer situations and educated patients on authorization approval or denial.
- Advised and supported senior management Denial Triage Team on reorganizing and rerouting faxed authorizations.
Education
Pharmacy Tech Diploma - Pharmacy
Penn Foster Online Career School
Albuquerque, NM02-2015
High School Diploma -
L.D. Bell High School
Hurst, TX05-2024
Skills
- Excellent communication with over 20 years of experience
- Extremely productive in a fast-paced, high-stress environment
- Efficient problem solver
- Organized with an eye for detail
- Proficient with Microsoft Office Suite
- Leadership and Management experience
- Multi-line phone talent
- Professional telephone demeanor
- Team management
- Customer service
Timeline
Team Lead
Optum Behavioral Solutions
05.2021 - 09.2025
Customer Care/Dispatch
Integrity Comfort Solutions
04.2019 - 04.2020
Outbound Support Representative
Aerotek (Anthem Healthcare)
10.2018 - 04.2019
Pharmacy Tech Diploma - Pharmacy
Penn Foster Online Career School
High School Diploma -
L.D. Bell High School
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