Avery Preston
Portland,OR
Summary
Compassionate and dedicated professional with experience in customer service, client support, and community-focused environments. Skilled in building trusting relationships, resolving concerns, coordinating resources, and communicating effectively with diverse individuals and families. Passionate about helping others, promoting positive outcomes, and providing respectful, empathetic support in fast-paced settings. Recognized for strong interpersonal skills, professionalism, problem-solving abilities, and the ability to remain calm and organized under pressure.
Overview
7
7
years of professional experience
Work History
Client Relations Coordinator
Pinnacle Services
Minneapolis, MN
10.2024 - 06.2025
- Conducted assessments to determine needs and services.
- Developed and update individual care plans with the client and their team.
- Monitored service delivery to ensure quality and compliance.
- Advocated for the person’s rights and access to services.
- Ensured all services comply with waiver requirements and regulations.
- Cultivated strong client relationships through effective communication and problem resolution.
Licensed Daycare Assistant/Substitute
Little Hands Daycare
Watertown, MN
01.2018 - 06.2025
- Facilitated daily activities to promote children's cognitive and social development.
- Coordinated efficient drop-off and pick-up procedures for busy parents.
- Read stories and played age-appropriate games with children in care.
- Balanced rest, play and learning with effective scheduling.
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
Social Work Intern
Communities United Against Police Brutality
Minneapolis, MN
10.2022 - 05.2023
- Completed over 300 hours of supervised and documented social work internship.
- Offered community resource guidance to clients to meet family needs for assistance.
- Interviewed clients and family members to obtain key information for case planning and management.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
Customer Service Representative
Target
Waconia, MN
10.2019 - 08.2022
- Delivered fast and friendly service regarding questions and service complaints.
- Encouraged promotions and special offers to customers.
- Managed customer calls efficiently in a fast-paced call center environment.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
Social Work Intern
Watertown-Mayer Elementary School
10.2021 - 05.2022
- Completed over 300 hours of supervised and documented social work internship.
- Helped students gain social, emotional, learning skills.
- Conducted ‘time on task’ assessments.
- Met with students each day for check ins on various issues.
- Organized community closet to serve families who need assistance with getting clothes, school supplies, food for their children.
Education
Bachelor of Science - Social Work
Augsburg College
Minneapolis, MN08-2023
Associate of Arts - Liberal Arts & Sciences
Ridgewater College
Hutchinson, MN05-2021
Skills
- Research
- Writing
- Advocacy
- Organization
- Public speaking
- Communication
Timeline
Client Relations Coordinator
Pinnacle Services
10.2024 - 06.2025
Social Work Intern
Communities United Against Police Brutality
10.2022 - 05.2023
Social Work Intern
Watertown-Mayer Elementary School
10.2021 - 05.2022
Customer Service Representative
Target
10.2019 - 08.2022
Licensed Daycare Assistant/Substitute
Little Hands Daycare
01.2018 - 06.2025
Bachelor of Science - Social Work
Augsburg College
Associate of Arts - Liberal Arts & Sciences
Ridgewater College