Avery Qassis
Frederick,MD
Summary
Knowledgeable banquet manager with proven track record in managing high-profile events and ensuring seamless execution. Adept in coordinating with vendors, supervising staff, and maintaining client satisfaction. Demonstrated leadership and organizational skills in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Banquet Manager
Norbeck Country Club
Rockville, MD
05.2024 - Current
- Oversee banquet operations, ensuring seamless execution of events from setup to teardown.
- Lead pre-event briefings for staff, clarifying roles and expectations to optimize team performance during events.
- Implement safety protocols in line with health regulations, ensuring compliance during all banquet functions.
- Delegate tasks to staff members to maximize production under tight deadlines.
- Increase guest satisfaction by anticipating needs and providing exceptional service during events.
- Use POS system to enter orders, process payments and issue receipts.
Intake Specialist
Berman Sobin Gross LLP
Frederick, MD
03.2022 - 07.2023
- Coordinated communication between clients and attorneys to facilitate case progression.
- Managed client intake processes, ensuring accuracy and compliance with legal guidelines.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
Student Supervisor
Chartwells
Towson, MD
02.2019 - 12.2021
- Trained and mentored staff on best practices for customer service and food safety.
- Collaborated with team members to execute seamless catering events for clients.
- Consistently met tight deadlines for large-scale orders, successfully fulfilling catering requests for major events.
Cashier/Customer Service
Starvin Marvin
Frederick, MD
10.2015 - 11.2021
- Processed customer transactions efficiently, ensuring accurate cash handling.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Tuscarora High School
Frederick, MD06-2017
Bachelor of Science - Legal Studies
Towson University
Towson, MD12-2021
Skills
- Microsoft Office (9 years)
- Food Service (7 years)
- Catering (3 years)
- Staff leadership
- Standards enforcement
- Venue coordination
- Banquet setup
- Time management
Timeline
Banquet Manager
Norbeck Country Club
05.2024 - Current
Intake Specialist
Berman Sobin Gross LLP
03.2022 - 07.2023
Student Supervisor
Chartwells
02.2019 - 12.2021
Cashier/Customer Service
Starvin Marvin
10.2015 - 11.2021
High School Diploma -
Tuscarora High School
Bachelor of Science - Legal Studies
Towson University