Avery Rowlands
Chicago,IL
Summary
Motivated Barista/Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
7
7
years of professional experience
Work History
Server
Shakespeares Pub
02.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Barista
Starbucks
07.2022 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Appointed by Management/peers as customer service personel
Server
Brass Fountain
07.2021 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales Associate
Your CBD Store
01.2019 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Kennel Staff Assistant/Daycare Worker
Tails A Waggin
06.2019 - 01.2020
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Jump Patrol/Cashier
Helium Trampoline Park
07.2017 - 11.2017
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
Sales Associate
Old Navy
05.2016 - 10.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
North Scott Senior High School
Eldridge, IA05.2019
Skills
- Contamination Prevention
- Dessert Preparation
- Operational Efficiency and Safety
- Foam Art
- Guest Satisfaction/Customer Service
- Equipment and Store Cleaning
- Beverage Preparation
- Maintaining Interpersonal Relationships with customers/Co-workers
- Product Knowledge
- Positive Communication
- Calmness under pressure
- Problem Solving
Snowboarding, Skateboarding, Sewing, Art(painting/drawing)
From a young age I have always loved finding new ways to express myself. With my hobbies, I have been able to do exactly that, as well as, build a great community of people around me.
Languages
American Sign Language
Limited Working
Timeline
Server
Shakespeares Pub
02.2023 - 08.2023
Barista
Starbucks
07.2022 - 08.2023
Server
Brass Fountain
07.2021 - 07.2022
Kennel Staff Assistant/Daycare Worker
Tails A Waggin
06.2019 - 01.2020
Sales Associate
Your CBD Store
01.2019 - 07.2021
Jump Patrol/Cashier
Helium Trampoline Park
07.2017 - 11.2017
Sales Associate
Old Navy
05.2016 - 10.2016
High School Diploma -
North Scott Senior High School