Avery Shelley
Harvest
Summary
Dynamic and dedicated with a strong work ethic and exceptional customer service skills, honed at Luigi’s Italian Grill. Proven ability to engage guests and enhance their experience, while efficiently managing cash handling and team collaboration. Recognized for training new staff and adapting to fast-paced environments, ensuring satisfaction and repeat patronage.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
5
5
years of professional experience
Work History
Server
Luigi’s Italian Grill
Madison, AL
08.2023 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat patronage.
- Managed food and beverage orders efficiently, coordinating with kitchen staff for timely delivery.
- Trained new servers on menu knowledge and service protocols to enhance team performance.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Resolved customer complaints promptly, enhancing overall dining experience through effective communication.
- Adapted quickly to changing environments, showcasing flexibility in fast-paced restaurant settings.
Kiosk Worker
Kona Ice
Harvest, AL
07.2024 - 09.2024
- Provided exceptional customer service in high-traffic kiosk environment.
- Operated cash register, processed transactions accurately, and managed cash flow.
- Maintained cleanliness and organization of kiosk to enhance customer service.
- Collaborated with team to develop promotional strategies that increased foot traffic.
Front of House Employee
Taco Mama
Madison, AL
11.2022 - 09.2023
- Delivered exceptional customer service, ensuring positive guest experiences and satisfaction.
- Managed front desk operations, including check-ins and reservations, with attention to detail.
- Collaborated with team members to maintain cleanliness and organization in dining areas.
- Trained new staff on operational procedures and customer interaction techniques.
Dance Teacher's Assistant
Tempo School of Performing Arts
Castle Rock, CO
08.2020 - 05.2022
- Assisted in planning and organizing dance classes to enhance student engagement.
- Supported lead instructor during lessons, ensuring smooth class operations.
- Adapted lesson plans to accommodate diverse learning styles and abilities.
- Maintained a safe and welcoming environment for all students during activities.
Party Host
Miller Activity Center
Castle Rock, CO
11.2021 - 04.2022
- Assisted with party setup and decorations to create enjoyable environments.
- Coordinated activities and games to engage attendees during events.
- Managed guest interactions to ensure satisfaction throughout the party experience.
- Supported food service by preparing and serving refreshments efficiently.
Education
High School Diploma -
Madison County Virtual Academy
Huntsville, ALDental Hygiene
Calhoun Community College
Huntsville, ALSkills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Memory retention
Team collaboration
Languages
Spanish
Professional Working
Timeline
Kiosk Worker
Kona Ice
07.2024 - 09.2024
Server
Luigi’s Italian Grill
08.2023 - Current
Front of House Employee
Taco Mama
11.2022 - 09.2023
Party Host
Miller Activity Center
11.2021 - 04.2022
Dance Teacher's Assistant
Tempo School of Performing Arts
08.2020 - 05.2022
High School Diploma -
Madison County Virtual Academy
Dental Hygiene
Calhoun Community College