Avery Steinke
Denton
Summary
Accomplished and certified Pharmacy Technician with over 2 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Walgreens
Denton, TX
09.2025 - Current
- Assisted in medication dispensing and labeling, ensuring accuracy and compliance with pharmacy standards.
- Supported pharmacists in processing prescription orders, maintaining efficient workflow within the pharmacy.
- Managed inventory levels, conducting regular checks to ensure availability of medications and supplies.
- Handled customer inquiries, providing information on prescriptions and over-the-counter products to enhance service quality.
Customer Service Representative
Walgreens
Denton, TX
01.2024 - 09.2025
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Managed point-of-sale transactions accurately, ensuring smooth customer experiences and reducing wait times.
- Educated customers on products and promotions, enhancing overall satisfaction and driving sales.
- Collaborated with team members to maintain store inventory levels, optimizing product availability for customers.
Shift Leader
Smoothie King
Kingwood, TX
06.2023 - 01.2024
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained new team members on product preparation and customer interaction best practices.
- Monitored inventory levels, restocking supplies as needed to maintain operational efficiency.
- Assisted in scheduling shifts to optimize labor resources during peak hours.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Education
Associate of Science - Psychology
Univeristy of North Texas
Denton, TX05-2028
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Pharmaceutical calculations
Timeline
Pharmacy Technician
Walgreens
09.2025 - Current
Customer Service Representative
Walgreens
01.2024 - 09.2025
Shift Leader
Smoothie King
06.2023 - 01.2024
Associate of Science - Psychology
Univeristy of North Texas