Avery Templeman
Eugene,OR
Summary
Results-driven associate with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.
Customer-oriented Front Desk Associate with extensive knowledge of modern computer systems. Committed to individualized client care.
Overview
8
8
years of professional experience
Work History
Personal Banker
Umpqua Bank
Eugene , OR
08.2022 - Current
- Conducted account openings and closings for clients.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Promoted additional bank services through personal contact with customers.
- Responded promptly to customer emails, phone calls and requests for information.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Provided customer service to clients, including answering questions and resolving issues.
Front Desk Associate
Elements Health Clubs, Springfield
Springfield, Oregon
06.2019 - Current
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Managed customer complaints and rectified issues to resolution.
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Front Desk Associate
Oakway Fitness
Eugene, OR
01.2017 - 01.2019
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Organized facility tours to connect with prospective customers and proactively address objections with knowledgeable responses.
Education
High School Diploma -
Sheldon High School
Eugene, OR06.2019
12 Years of Spanish Immersion
Sheldon High School
Eugene, OR06.2019
Skills
- Multi-line phone systems
- Microsoft Office
- Conflict management
- Cash transactions
- Drawer balancing
- Administrative skills
- Listening skills
- Bookkeeping
- Effective team player
- High-energy
- Courteous demeanor
- Cheerful and energetic
- Strong communication skills
- Excellent multi-tasker
Timeline
Personal Banker
Umpqua Bank
08.2022 - Current
Front Desk Associate
Elements Health Clubs, Springfield
06.2019 - Current
Front Desk Associate
Oakway Fitness
01.2017 - 01.2019
High School Diploma -
Sheldon High School
12 Years of Spanish Immersion
Sheldon High School