Avi SETHI
Tucson,USA
Summary
Dynamic leader with a proven track record at IHG Group of Hotels, enhancing operational efficiency and guest satisfaction. Excelled in strategic planning and market research, boosting YTD revenue by 28%. Skilled in team building and leveraging CRM to foster long-term customer relationships. Expertise in financial oversight and innovative business development strategies.
Overview
7
7
years of professional experience
Work History
General Manager
IHG Group of Hotels
Tucson, USA
07.2024 - 02.2025
- Oversee daily operations of the hotel, including the front desk, housekeeping, and maintenance departments.
- Manage and coordinate all aspects of catering, meetings, and banquet events.
- Conduct room divisions management for 105 rooms and suites based on guests' preferences and membership status.
- Ensure high-quality food production and service in the hotel's restaurant (breakfast only).
- Develop and implement strategies to increase revenue and profitability.
- Monitor guest satisfaction, and address any concerns or issues promptly.
- Train, supervise, and evaluate staff members to maintain high standards of service.
- Collaborate with other departments to ensure smooth operations and guest satisfaction, namely, Housekeeping, and Maintenance.
- Maintain inventory levels, and order supplies as needed.
- Increased YTD revenue by 28%.
- Brought staffing up to 100% within two months.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Conducted regular meetings with senior management team to review progress against established objectives.
Food & Beverage Supervisor
The Walt Disney Company
Orlando, USA
09.2021 - 08.2023
- Managed kitchen staff of 55 people and oversaw food preparation
- Ensured adherence to food sanitation and safety guidelines
- Maintained food and drink inventory
- Resolved customer complaints or concerns
Operations Associate
Trident, bkc oberoi hotels and resorts
Mumbai, India
08.2018 - 07.2021
- Three years of departmental and on-the-job training at Trident, Bandra Kurla Complex, a 5-star property with 436 rooms and 3 restaurants
- Training in Front Office, Food & Beverage Service, Food & Beverage Production, Housekeeping, and Public Area maintenance
- Cross exposure in Ancillary departments including Engineering, Room Sales, Banquet Sales, Branding, and Marketing
Marketing director
DualSafe Private Limited
Banaglore, India
- Conduct comprehensive market research to understand consumer preferences and industry trends
- Develop targeted marketing strategies emphasizing safety features, technological innovations, and unique aspects of DualSafe products
- Collaborate with the design and product development team at Invent India to align marketing efforts with the latest helmet offerings
- Engage with influencers, motorcycle communities, and safety organizations to build brand credibility and trust within the enthusiast community
- Continuously monitor key performance indicators and market metrics to refine marketing strategies and optimize impact and return on investment
Education
MBA - Business Administration
Northern arizona university
Flagstaff, AZ05.2024
Bachelor of Science - Tourism and Hospitality
Indira Gandhi National Open University
India01.2021
Certification in Hotel Operations -
Oberoi Center of Learning and Development
India01.2021
Skills
- Leadership
- Market Research
- Excel@Risk
- CRM
- Strategic Planning
- POS
- Microsoft Suite
- Tableau
- PMS
- Opera
- Quickbooks
- Expense control
- Purchasing and planning
- Top talent recruiting, hiring, and retention
- Business development
- Risk management
- Sales analysis
- Teamwork
Languages
- English, advanced (IELTS)
- Hindi, native
- Punjabi, native
Personal Information
- Title: General Manager
- Nationality: USA
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Spanish
Elementary
Timeline
General Manager
IHG Group of Hotels
07.2024 - 02.2025
Food & Beverage Supervisor
The Walt Disney Company
09.2021 - 08.2023
Operations Associate
Trident, bkc oberoi hotels and resorts
08.2018 - 07.2021
Marketing director
DualSafe Private Limited
MBA - Business Administration
Northern arizona university
Bachelor of Science - Tourism and Hospitality
Indira Gandhi National Open University
Certification in Hotel Operations -
Oberoi Center of Learning and Development
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