Summary
Overview
Work History
Education
Skills
Timeline
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Aviana Burch

North Miami

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Walmart. Proven track record in cash handling and team collaboration, implementing process improvements that enhanced customer satisfaction. Adept at fostering positive guest engagement and optimizing service efficiency in fast-paced environments.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Server

Volcano Hot Pot and Bbq
11.2024 - Current
  • Supervised daily operations, ensuring efficient cash handling and customer service.
  • Trained and mentored new cashiers on register procedures and customer interaction standards.
  • Managed team schedules, optimizing coverage during peak hours to enhance service efficiency.
  • Implemented process improvements that reduced transaction times and improved customer satisfaction scores.
  • Conducted regular audits of cash registers to ensure accuracy in cash handling practices.
  • Monitored inventory levels at the front end, coordinating with management for restocking needs.
  • Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.

Cashier Team Lead/personal Shopper

Walmart
01.2021 - 03.2023
  • Supervised daily operations, ensuring efficient cash handling and customer service.
  • Trained and mentored new cashiers on register procedures and customer interaction standards.
  • Managed team schedules, optimizing coverage during peak hours to enhance service efficiency.
  • Implemented process improvements that reduced transaction times and improved customer satisfaction scores.
  • Conducted regular audits of cash registers to ensure accuracy in cash handling practices.
  • Monitored inventory levels at the front end, coordinating with management for restocking needs.
  • Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.

Education

High School Diploma -

St.augustine High School
Saint Augustine, FL
05.2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Safe food handling
  • Menu memorization
  • Food running
  • Team collaboration
  • Service prioritization

Timeline

Server

Volcano Hot Pot and Bbq
11.2024 - Current

Cashier Team Lead/personal Shopper

Walmart
01.2021 - 03.2023

High School Diploma -

St.augustine High School