Avier Govan
Clio,AL
Summary
Dedicated worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Clerk
Carmart Auto Sales
11.2023 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Managed about 0 incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Ensured timely deposits by efficiently processing cash receipts and preparing bank deposits on a regular basis.
Phone Operator
CGI
08.2022 - 09.2023
- Call about 50 - 60 customers on a daily basis to inform them of the status of their account and attempt to collect payment in some form
- Offer one of the several payment relief programs to those customers who are experiencing hardships
- Ensuring that accounts are notated accurately, only taking the key points from conversations
- Communicating consistently with fellow colleagues when either of us require assistance or are going to be taking a break
- Ensuring to retain the confidentiality of the customers payment information as called for by company policy
- Maintaining a high percentage of connected calls versus downtime throughout the day
- Ensuring to only use the allotted amount of time given for lunch and breaks and not going over that time frame
- Utilizing Microsoft Excel to create spreadsheets for high valued and important accounts
- Utilizing Microsoft Outlook to communicate with the supervisors and colleagues.
Machine Operator/Material Handler
Kimber Mfg., Inc.
07.2021 - 03.2022
- Performed routine maintenance throughout duration of shift to maximize machine uptime
- Sanitize and inspect products for any faults and returning any unsatisfactory product for recycle or disposal
- Maintain accurate listing of all work done nightly by keeping record of products that come to the work station
- Ensuring to follow proper procedures and wearing all necessary safety gear for each task
- Maximizing productivity by utilizing downtime to clear work area of all hazards, fill machine with necessary materials and aiding coworkers.
Machine Operator/Material Handler
KW Container
07.2020 - 06.2021
- Implemented CNC programs with high accuracy and consistently followed work orders
- Met quality assurance standards with regular inspections & return low-quality work for recycle or disposal
- Maximized machine uptime with well coordinated preventative maintenance & repair actions
- Avoid safety risks by following proper procedures & wearing correct gear for each task
- Move product to next station for further processing or packaging
- Continuously cleaned & organized work areas to safety hazards & maintain minimum production errors.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Ensured product consistency, closely monitoring machine outputs and making necessary adjustments.
Production Worker
Southern Classic
03.2019 - 05.2019
- Boosted production by proactively reporting supply needs before shortages occur
- Kept work area inspection ready by removing hazards and organizing tools and supplies
- Packaged finished product into boxes, cartons and containers for shipping to customers
- Moved products to next station for further processing or packaging
- Resolved defects by correcting products and removing substandard items from the line.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Cashier/ Stocker
Dollar General
06.2018 - 03.2019
- Assuring the shopping environment was clean and hazard free for customers and workers alike
- Providing unlimited and accurate customer service and assuring the customer is satisfied with the service
- Stocking, removing, and recovering sales products on shelves throughout the store
- Completing all daily tasks before clocking out
- Maintaining a balanced cash drawer from clock in to clock out making sure that sales made match the profit acquired for the day.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
No Degree - General Studies
George C Wallace Community College
Dothan, ALHigh school or equivalent - General Studies
Barbour County High School
Clayton, AL05.2017
Skills
- Computer Skills
- Leadership Experience
- Microsoft Word
- Microsoft Powerpoint
- Cash Handling
- Cashiering
- Sales
- Customer service
- Marketing
- Business development
- Leadership
Certification
Driver's License, 03/01/18, 03/01/22, D-Regular Operators License
Timeline
Office Clerk
Carmart Auto Sales
11.2023 - Current
Phone Operator
CGI
08.2022 - 09.2023
Machine Operator/Material Handler
Kimber Mfg., Inc.
07.2021 - 03.2022
Machine Operator/Material Handler
KW Container
07.2020 - 06.2021
Production Worker
Southern Classic
03.2019 - 05.2019
Cashier/ Stocker
Dollar General
06.2018 - 03.2019
No Degree - General Studies
George C Wallace Community College
High school or equivalent - General Studies
Barbour County High School
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