Avionna Macarelli
Ogden
Summary
Customer-focused professional skilled in enhancing satisfaction and driving positive outcomes. Strong interpersonal and communication abilities facilitate effective resolution of concerns. Adaptable and quick to learn, thriving in fast-paced environments while maintaining high work quality. Dedicated to continuous learning and delivering memorable customer experiences.
Overview
6
6
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
Syracuse
04.2024 - Current
- Supervised daily operations, fostering a positive team environment that encouraged collaboration.
- Resolved customer complaints, contributing to increased satisfaction levels and repeat business.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Trained new employees on customer service and food preparation standards.
- Ensured compliance with health and safety regulations during food handling.
- Monitored food quality, ensuring consistency and freshness to meet customer expectations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Crew Member
Little Caesars Pizza
Roy
08.2021 - 10.2022
- Assisted customers with orders, ensuring a positive service experience.
- Collaborated with team members to ensure timely food preparation and delivery.
- Trained new crew members on procedures and best practices, improving overall team efficiency.
- Operated kitchen equipment safely and efficiently during peak hours.
- Prepared pizza ingredients according to company standards and procedures.
- Maintained cleanliness and organization of workstations throughout shifts.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Responded to phone inquiries swiftly, delivering precise details about menu offerings and pricing.
Host
Texas Roadhouse
Layton
08.2020 - 06.2021
- Greeted and seated guests promptly upon arrival.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Coordinated table status updates with servers and kitchen staff to streamline service flow.
- Maintained cleanliness of entrance and waiting areas to enhance guest experience.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Managed phone inquiries to schedule and confirm reservations, record takeout orders, and address service questions efficiently.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Education
High School Diploma -
Syracuse High School
Syracuse01-2022
Skills
- Food safety compliance
- Cash handling
- Customer service
- Team leadership
- Time management
- Problem solving
- Attention to detail
- Effective communication
Timeline
Shift Leader
Jersey Mike's Subs
04.2024 - Current
Crew Member
Little Caesars Pizza
08.2021 - 10.2022
Host
Texas Roadhouse
08.2020 - 06.2021
High School Diploma -
Syracuse High School