Avonlea DeGraaf
Greenville
Summary
Customer-focused service professional with over 10 years of experience in hospitality, education, and guest relations. Skilled at creating positive experiences, resolving conflicts, and maintaining professionalism in fast-paced, high-stress environments. Recognized for strong interpersonal communication, adaptability, and teamwork. Committed to ensuring passenger comfort, safety, and satisfaction in every interaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
The Vault
Columbia, SC
Gymnastics Instructor
The Little Gym
Greenville, SC
11.2025 - Current
- Lead and supervise children in structured activities ensuring safety and positivity.
- Developed and implemented weekly lesson plans for eight different class styles, adapting instructions to fit varying ages, skill levels, and learning needs.
- Build rapport through patience, encouragement, and active engagement.
Server
Halls Chophouse
South Carolina
09.2024 - 11.2025
- Delivered high-end customer service with attention to detail and efficiency.
- Anticipated guest needs, resolved concerns, and ensured high satisfaction.
- Memorized menu ingredients, allergens, wine selections, and beverage pairings to deliver personalized guest service and ensure high-quality dining experience.
Educational Assistant
Halton District School Board
Burlington, ON
02.2020 - 08.2024
- Maintained organized daily schedules, student records, and classroom materials while supporting a structured and positive learning environment.
- Adapted daily curriculum and learning strategies to align with each student’s Individualized Education Plan (IEP) and educational needs.
- Collaborated closely with teachers, support staff, and educational assistants to create consistent communication, and a unified approach to individual student needs.
Client Service Representative
The Sheraton
Columbia, SC
09.2017 - 04.2018
- Managed high-volume check-ins, reservations, and guest inquiries while maintaining guest requests, concerns, and accommodations with efficiency and care.
- Coordinated with multiple departments to ensure smooth guest experiences, demonstrating strong communication, teamwork and problem-solving skills.
- Delivered professional and personalized guest service in a fast-paced hospitality environment while handling guest requests, concerns, and accommodations with efficiency and care.
Education
Social Service Worker Diploma -
Mohawk College
Hamilton, ON01-2013
Skills
- Exceptional customer service and guest relations
- Calm, confident, and professional under pressure
- Strong verbal and interpersonal communication
- Conflict resolution and problem-solving
- Team collaboration and adaptability
- Safety-conscious and detail-oriented
- Multitasking in fast-paced environments
- Cross-cultural communication skills
- Hospitality and food service expertise
- Organization and time management
Certification
- Safe Serve Certified
- CPR & First Aid Certified
- Nonviolent Crisis Intervention Training
Languages
Spanish
Limited Working
Timeline
Gymnastics Instructor
The Little Gym
11.2025 - Current
Server
Halls Chophouse
09.2024 - 11.2025
Educational Assistant
Halton District School Board
02.2020 - 08.2024
Client Service Representative
The Sheraton
09.2017 - 04.2018
Server
The Vault
Social Service Worker Diploma -
Mohawk College