Alys West
Dallas,TX
Summary
Experienced claims adjuster with a strong focus on investigating automobile accidents, assessing property damage, and bodily injury. Demonstrated ability to efficiently evaluate coverage, liability, and damages while prioritizing exceptional customer service. Proficient in communication, negotiation, and remote work, consistently achieving fair settlements and effectively resolving claims.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Auto liability Claims Adjuster
Kemper/ American Access Casualty
05.2023 - 05.2024
- Use available resources like TLO, ISO, Accurint etc.to investigate and solve all claim related problems timely and efficiently
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Maintained suspicious claims database and prepared reports for supervisors.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Researched claims and incident information to deliver solutions and resolve problems.
Auto Liability Claims Adjuster
Liberty Mutual
08.2021 - 12.2022
- Use available resources like TLO, ISO, Accurint etc., to investigate and solve all claim related problems timely and efficiently
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Answered customer questions regarding deductibles.
- Documented all investigation activity and presented reports to management.
- Maintained suspicious claims database and prepared reports for supervisors.
Auto/Minor Injury Adjuster
State Farm
02.2020 - 08.2021
- Develop a positive customer experience by proactively managing and growing customer relationships.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Examined claims forms and other records to determine insurance coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Analyzed information gathered by investigations to report findings and recommendations.
Sr. Dispatch Specialist
AAA
04.2016 - 02.2020
- Ability to run a multi-line emergency dispatch system in fast-paced environment
- Dispatching units for calls for service and monitoring the location of all units
- Issued, tracked, and maintained case incident numbers, logs, and other records relating to emergency responses
- Coach a small team to reach performance goals.
- Assisted in resolving customer complaints and grievances.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored and tracked dispatch communication systems.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
Associate Lead With Keys
The Mizzou Store
10.2015 - 06.2016
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
Sales Agent
Macy's
05.2014 - 08.2015
- Assisted call-in customers with questions and orders.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Lead Sales Key Holder
Sports Authority
10.2012 - 05.2014
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Sales Associate
JCPenney
10.2010 - 07.2012
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Senior Sales Associate
The Deb Shop
06.2008 - 06.2010
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor of Science -
Fontbonne University
St Louis, MOSkills
- Mentoring abilities
- Policy Interpretation
- Claims Investigation
- Microsoft Office
- Casualty and property loss
- Familiar with fraud statutes
- Advanced oral and written communication skills
- Loss prevention strategies
- Customer Service Management
- Staff Oversight
- Upselling strategies
- Key relationship management
- Insurance regulations knowledge
- Problem-solving abilities
Certification
Texas Adjusters License- All Lines
Florida Adjusters License
Louisiana Adjusters License
Timeline
Auto liability Claims Adjuster
Kemper/ American Access Casualty
05.2023 - 05.2024
Auto Liability Claims Adjuster
Liberty Mutual
08.2021 - 12.2022
Auto/Minor Injury Adjuster
State Farm
02.2020 - 08.2021
Sr. Dispatch Specialist
AAA
04.2016 - 02.2020
Associate Lead With Keys
The Mizzou Store
10.2015 - 06.2016
Sales Agent
Macy's
05.2014 - 08.2015
Lead Sales Key Holder
Sports Authority
10.2012 - 05.2014
Sales Associate
JCPenney
10.2010 - 07.2012
Senior Sales Associate
The Deb Shop
06.2008 - 06.2010
Bachelor of Science -
Fontbonne University
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