Francess Bolden
TROY,NY
Summary
Results-driven professional in customer communication, known for high productivity and efficient task completion. Possess specialized skills in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability, ensuring success in engaging with diverse client bases and navigating challenging conversations.
Overview
12
12
years of professional experience
Work History
Inbound Sales Representative
Charter Spectrum
Albany, NY
11.2025 - 02.2026
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Built trust and loyalty by maintaining professionalism while persuading customers.
- Identified customer needs and recommended products accordingly.
Assistant Manager
Family Dollar
Elloree, South Carolina
01.2025 - 10.2025
- Assisted in managing store operations and daily activities.
- Supported inventory management and restocking of merchandise.
- Provided excellent customer service to enhance shopping experience.
- Handled cash register transactions accurately and efficiently.
Games Operator Supervisor
HB Leisure
Orlando, FL
10.2022 - 11.2024
- Operated amusement games ensuring proper functionality and guest satisfaction.
- Maintained cleanliness and organization of gaming areas throughout shifts.
- Monitored game supplies and restocked materials as needed.
- Collaborated with team members to enhance customer service experiences.
Outbound Sales Representative
Charter Spectrum
Orlando, Florida
08.2024 - 10.2024
- Engaged customers through outbound calls to promote services and products.
- Conducted follow-up calls with prospects to identify needs, propose solutions and close sales.
- Achieved monthly sales targets set by management team.
Customer Service Representative
TTEC
Orlando, FL
01.2023 - 12.2023
- Educated customers on products, services, and promotions offered
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Sales Associate Supervisor
Premier Couple’s Factory
Orlando, FL
02.2021 - 10.2023
- Assisting customers with clothing, gaming & educational items.
- Developed visual merchandising displays to enhance customer engagement.
- Assisted management with recruiting, interviewing, hiring, and onboarding new staff members.
- Created incentives for employees to motivate them to achieve higher sales results.
Sales Associate
Rainbow Shops
Orlando, FL
06.2021 - 12.2021
- Assisted customers with product selections and provided knowledgeable recommendations.
- Processed transactions accurately using point-of-sale systems for efficient customer service.
- Greeted customers and provided exceptional customer service.
Baker
Dunkin
Orlando, Florida
06.2020 - 12.2020
- Prepared and baked a variety of donuts and pastries daily.
- Maintained cleanliness and organization in the baking area.
- Operated industrial mixers and ovens to ensure product consistency.
Office Manager
Minlou’s Audio & More
Orlando, FL
02.2017 - 03.2020
- Implemented filing systems to streamline document management processes.
- Developed office protocols to improve operational efficiency and organization.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Customer Care Specialist
Centrix Health Resources
Orlando, Florida
08.2017 - 01.2018
- Qualifying Medicare recipients to receive feee or little to no cost medical equipment.
- Managed customer records using Centrix Health Resources' database systems and tools.
- Educated clients on available health resources and services tailored to their needs.
Owner Reservation Specialist
CFI Westgate Resorts
Ocoee, FL
05.2014 - 05.2016
- Guiding owners through their responsibilities as new owners.
- Assisting with reservations, cancellations & reserving their timeshare weeks.
- Maintained relationships with existing clients by providing superior customer service.
Education
Associate of Science - Entrepreneurship & Small Business
University of Phoenix
Orlando, FL 01.2026 - 05.2026
Skills
- Sales strategies
- Customer relationship management
- Effective communication
- Team collaboration
Timeline
Associate of Science - Entrepreneurship & Small Business
University of Phoenix
01.2026 - 05.2026
Inbound Sales Representative
Charter Spectrum
11.2025 - 02.2026
Assistant Manager
Family Dollar
01.2025 - 10.2025
Outbound Sales Representative
Charter Spectrum
08.2024 - 10.2024
Customer Service Representative
TTEC
01.2023 - 12.2023
Games Operator Supervisor
HB Leisure
10.2022 - 11.2024
Sales Associate
Rainbow Shops
06.2021 - 12.2021
Sales Associate Supervisor
Premier Couple’s Factory
02.2021 - 10.2023
Baker
Dunkin
06.2020 - 12.2020
Customer Care Specialist
Centrix Health Resources
08.2017 - 01.2018
Office Manager
Minlou’s Audio & More
02.2017 - 03.2020
Owner Reservation Specialist
CFI Westgate Resorts
05.2014 - 05.2016